Job Overview As a Customer Service Representative, you will assist customers via telephone support in a friendly, professional, and knowledgeable manner. This role requires patience, empathy, and listening skills to handle all requests and concerns. This role is a frontline ambassador for our company, responsible for delivering exceptional customer service and resolving inquiries in a timely and professional manner. Some administrative duties are intertwined in the role of a Customer Service Representative. These duties may include research and resolutions of situations that vary in nature. This role requires strong communication skills, problem solving abilities, a customer centric mindset, and detailed oriented individual that possesses the technical know-how to update our systems, working knowledge of company products, services and standard operating procedures.

Starting Pay Rate:

$18.12

Full Time or Part Time:

Full Time Standard Hours per

Week:

Monday - Friday, 40 hours/week

Work Schedule:

Shift starts 8:30 AM - 5:00

PM Schedule Type:

Potential for Hybrid Duties Customer Interaction via telephone and email to provide assistance, answer inquiries and resolve issues effectively. Identify and resolve customer concerns, complaints and technical issues promptly while maintaining a positive and empathetic attitude. Acquire and maintain in-depth knowledge of company products/services to provide accurate information and support to customers. Communicate clearly and effectively with customers to ensure understanding and satisfaction, utilizing active listening skills and appropriate language. Accurately document customer interactions, inquiries and resolutions in the Admin system to maintain comprehensive records and facilitate follow-up action items. Adhere to established service standards, policies, and procedures to maintain high-quality service delivery and customer satisfaction levels. Stay updated on industry trends, best practices, and product/service updates through training sessions, self-study, and team meetings to enhance knowledge and performance. Skills High school diploma or

GED 1- 2

years in customer service from education, professional training, or work experience Exceptional verbal and written communication skills with the ability to convey information clearly, concisely, and professionally. Ability to work in a collaborative, team environment and take initiative. Strong analytical and problem-solving abilities to assess situations, identify root causes, and implement effective solutions. Demonstrated empathy and patience in dealing with customer concerns and resolving issues to ensure a positive experience. Proficiency in product knowledge and guidelines. Knowledge and adherence to privacy laws. Knowledge of forms and their requirements. Experience with PC applications, such as Google Workspace and Gmail. Must have dependable transportation to work in the office full-time. This position requires full-time, in-office attendance during the initial training and onboarding period. Following a minimum of six (6) months of employment, employees may become eligible for a hybrid work arrangement of up to one (1) to two (2) remote workdays per week, subject to demonstrated performance, management approval, and business needs. Hybrid work arrangements are not guaranteed and may be modified or discontinued at any time based on operational requirements. Desired Experience in

Life, Health or Annuity Insurance Industry Job Type:

Full-time Pay:

$18.12 per hour

Benefits:

401(k) Health insurance Paid time off

Experience:

Annuity :

1 year (Preferred)

Location:

Winston-Salem, NC 27106 (Required) Ability to

Commute:

Winston-Salem, NC 27106 (Required)

Work Location:

In person