Bilingual

• Customer Care Representative (Spanish
• REMOTE At Balance Staffing, we're obsessed with your success!

Let us help you achieve your career dreams.

Position Details Job Title:

Bilingual Customer Service Representatives Type of Role:

Direct Hire Schedule & Training Regular Schedule:

Monday-Friday, 8:00 AM-5:00

PM ET Training:

35 classroom days + 8 days of nesting Weather-related events may require 12-hour shifts, evenings, weekends, or holidays . Storm duty may occasionally be mandatory.

Location:

Remote Pay Training:

$16.50/hour After Training /

Production:

$17.50/hour Approved States

• Hiring From These States Only AL
• Alabama AR
• Arkansas AZ
• Arizona CO
• Colorado DE
• Delaware FL
• Florida GA
• Georgia IA
• Iowa IN
• Indiana ID
• Idaho KS
• Kansas KY
• Kentucky LA
• Louisiana MI
• Michigan MD
• Maryland MS
• Mississippi MO
• Missouri MT
• Montana NC
• North Carolina NE
• Nebraska NH
• New Hampshire NM
• New Mexico OH
• Ohio OK
• Oklahoma PA
• Pennsylvania SD
• South Dakota SC
• South Carolina TN
• Tennessee TX
• Texas UT
• Utah VA
• Virginia WI
• Wisconsin WV
• West Virginia WY
• Wyoming Key Responsibilities Handle high-volume inbound customer calls professionally.

Assist with billing, payments, outages, and service requests. Resolve customer concerns and provide accurate information. Navigate multiple systems and document customer interactions. Meet quality, productivity, and attendance goals. Deliver excellent customer service with empathy and professionalism. Requirements Bilingual (English & Spanish) High school diploma/GED. 1+ year of call center/customer service experience. 1+ year of work-from-home experience. Strong verbal and written communication skills. Professional phone etiquette and strong problem-solving skills. Ability to work evenings, weekends, holidays, and occasional overtime. Must pass background and credit checks. Must reside in an approved U.S. state. Work-from-Home Requirements Dedicated, distraction-free workspace. Hard-wired internet connection; wireless, satellite, and hotspots are not permitted. Minimum internet speed of 50 Mbps download / 10 Mbps upload . Smart device required.

Preferred Experience:

Call center experience Medicare and/or Medicaid experience Strong verbal communication and customer service skills Comfortable navigating multiple computer systems while assisting customers by phone

Perks & Benefits:

List all benefits: medical, vision, healthcare, HAS/FSA, PTO/FTO, Sick Time, Retirement Options, Bonus, Stock, maternity + paternity leave, pet insurance, tuition reimbursement, training & Development, etc About the Company Our client is a customer experience and business process solutions provider that supports organizations across healthcare and other industries. The company combines skilled customer service teams, technology, and operational expertise to help clients deliver efficient, high-quality experiences to their customers and members. Ready to Apply? Apply today, and one of our recruiters will reach out to discuss the opportunity with you! Balance Staffing is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other characteristic protected by federal or state law. #1188