JHI Agency Inc. is hiring one full-time, bilingual Customer Service Representative for an existing position at our Copiague office. JHI Agency Inc. has served the local community for 15 years. The agent has 25 years of insurance-industry experience. We are seeking a dependable and professional employee who can represent our agency responsibly while assisting customers with routine office, insurance-service, and DMV-service requests. Fluency in both English and Spanish is required. This position is performed entirely at our office in Copiague, NY and is not remote.

Work schedule:

Monday-Friday 9-5 or 10-6 Responsibilities include: Greeting and assisting customers by telephone, email, text, and in person Communicating with customers in English and Spanish Answering routine questions and directing complex matters to licensed staff Processing customer payments and providing receipts Scanning, labeling, uploading, and filing documents Updating policy numbers, policy terms, premiums, and other account information Assisting with routine vehicle-service requests under agency procedures Assisting customers with basic DMV-service documents and requirements Making follow-up calls and requesting missing documents Recording customer communications and completed work Protecting confidential customer, payment, and policy information Maintaining an organized and professional office Required qualifications: Fluent in spoken and written English and Spanish Dependable attendance and punctuality Professional customer-service and communication skills Strong organization and attention to detail Comfortable using computers, email, and electronic documents Able to work in a busy office with telephone calls and walk-in customers High school diploma or equivalent Previous insurance, DMV, banking, payment-processing, reception, or office experience is helpful but not required. Training will be provided to the employee selected for the position. Pay is $20-$25 per hour. A qualified candidate without industry experience may start at $20 per hour. Relevant office or industry experience may support a higher starting rate.

Pay:

$20.00 - $25.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Vision insurance Work from home

Work Location:

In person