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Adventfs.com

Bilingual Customer Service Representative

Entry-Level JobVerifiedNo experience needed

Pay: $33,280/yr

Posted: 7 weeks ago

Location: Elizabethtown, KY (Hybrid)

Last Updated: 3 weeks ago

Hours: Full-Time

Expires: 9/21/2026

Career Insights for Customer Service Representative (General)

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Based on Kentucky data

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$35,411 / year median in Kentucky

-6% projected decline

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Job Description

Bilingual Customer Service Representative Advent FS is looking for an enthusiastic Bilingual Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our government customers and their consumer customers, providing exceptional service and support. Your primary responsibility will be to help customers with their inquiries, resolve issues, and ensure they have a positive experience with our brand. If you have a passion for helping others and have effective communication skills, we want to hear from you! Benefits 401(k) Health, Dental, Vision and Life Insurance

HSA/ FSA

Paid time off Paid Holidays off Responsibilities Manage inbound and outbound calls to help Advent Government clients and end user consumers with inquiries and provide solutions. Participates in the Live Chat queue and ticket system to resolve questions and provide technical aid from both Advent Government clients and end user consumers. Accepts consumer telephone payments for incurred Government debt. Deliver high-quality services by addressing customer needs effectively and efficiently. Communicate clearly and professionally, ensuring that all information is conveyed accurately to the customer's consumer. Enter and manage consumer case data on behalf of Advent Government clients. Requirements Minimum High School Diploma or equivalent. Pass a background check and drug test. Experience in telephone Customer Service and live chats. Effectively converses and writes in English and Spanish. Data entry experience with strong typing skills. Paying close attention to details and the ability to multitask Ability to follow procedures and take direction in a demanding environment.

Job Type:

Full-time, 40 hours per week.

Pay:

$16.00 per hour

Shift:

8-hour shift, Monday through

Friday Work Location:

Remote with training at Elizabethtown, KY location.

Pay:

$16.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance People with a criminal record are encouraged to apply

Experience:

Call center: 2 years (Preferred)

Language:

English and Spanish (Required)

Work Location:

Hybrid remote in Elizabethtown, KY 42701