An Insurance Customer Service Representative responds to customer inquiries about insurance, provides information about insurance products and services, and reports insurance claims. May explain insurance coverage or assist customers with adding or changing coverage. Handles or resolves customer complaints. Keeps records of customer communications and transactions.
Winder, GA Job Details Full-time From $35,000 a year 6 days ago Qualifications Foreign language proficiency Computer operation Phone communication Computer literacy Networking through cold outreach In-person customer service Property & Casualty License High school diploma or GED Client database systems Sales management systems proficiency CRM system proficiency Productivity software Customer interaction during outreach Full Job Description Job summary Bilingual (English/Spanish) Property & Casualty (P&C) insurance producer responsible for selling personal and/or commercial lines coverage, advising clients on their insurance needs, and growing the agency's book of business. Serves both English- and Spanish-speaking clients, communicating coverage options clearly in either language. Combines a base salary with uncapped commission on sales, rewarding proactive prospecting, quoting, and closing. Responsibilities Generate new business by prospecting, following up on leads, and building referral relationships within English- and Spanish-speaking communities. Quote, present, and sell Property & Casualty policies (auto, home, renters, commercial, etc.). Assess client needs and recommend appropriate coverage and policy limits in the client's preferred language. Serve as the primary point of contact for Spanish-speaking clients, explaining policies, terms, and documentation clearly. Cross-sell and up-sell additional products to existing clients. Maintain accurate records of quotes, sales, and client interactions in the agency system (CRM/AMS). Retain and service the existing book of business, including renewals and policy changes. Meet or exceed monthly and quarterly sales targets. Ensure all transactions comply with state insurance regulations and agency standards. Requirements and experience Active Property & Casualty (P&C) insurance license in the state of Georgia. Fully bilingual
English/Spanish:
professional speaking and writing in both languages. High school diploma or equivalent (associate or bachelor's degree a plus). Proven ability to meet sales goals or strong customer-facing / sales aptitude. Strong communication and interpersonal skills in both languages. Comfortable with phone, email, and in-person client outreach. Basic computer proficiency (email, CRM, quoting systems, Microsoft Office). Legal authorization to work in the United States. Skills Persuasive, consultative selling and closing ability. Ability to build trust and rapport with a diverse, bilingual clientele. Self-motivated with a goal-oriented, results-driven mindset. Strong organization and follow-up discipline. Active listening to identify client needs and objections. Resilience and a positive attitude in a commission-based environment. Attention to detail and accuracy in quoting and documentation. Preferred qualifications Prior experience in insurance sales or a P&C agency. Experience with agency management systems (EZLynx, Applied Epic, HawkSoft, etc.). Existing book of business or established referral network within the Hispanic community. Additional Life & Health license.
