Date posted: September 14, 2026

Pay:

$17.00

• $18.00 per hour Job description: Remote
• near Plainview, New York $17
• 18/hour + Overtime | Fully Remote | 24/7/365 Operation We are seeking a fluent Spanish/English Customer Service Representative who combines strong customer service skills with a good comfort level using computers and everyday technology.

This is not a help desk or IT position. We're looking for someone who enjoys helping customers, asks good questions, listens carefully, documents information accurately, and is comfortable walking a customer through basic internet, Wi-Fi, and device issues. Gain exposure to ISP-level troubleshooting and account systems, with opportunities to grow your technical support skills over time. Candidates with customer-facing experience at Best Buy, Geek Squad, an Internet Service Provider, electronics/wireless retailer, or a similar technology-focused environment are especially encouraged to apply. What You'll Do Provide customer support by phone and chat in Spanish and English. Greet customers, verify account information, listen carefully, and ask questions to understand the issue. Assist with account questions and service inquiries. Guide customers through basic internet, Wi-Fi, and device troubleshooting. Navigate multiple applications while speaking with customers. Document customer conversations and actions clearly and accurately in internal systems. Recognize when an issue requires additional technical support and escalate it to the appropriate team. Provide a patient, professional, and positive customer experience. What You Bring Fluent Spanish and English, spoken and written. At least one year of customer service experience; call center experience is a plus. Comfort with computers, internet/Wi-Fi, mobile devices, and everyday technology. Previous customer-facing experience with Best Buy, Geek Squad, an ISP, electronics/wireless retail, or another technology-related environment is a plus. Ability to listen, ask appropriate follow-up questions, and accurately document customer interactions. Comfortable working with multiple computer applications and screens simultaneously. Strong communication, problem-solving, and multitasking skills. Patient and calm when helping customers who may be frustrated or confused. Must reside in New York or Florida. Remote Work Requirements Candidates must provide their own: Updated Windows PC or Mac computer. Hardwired internet connection with a minimum download speed of 300 Mbps (required). Quiet, professional workspace free from distractions.

Pay & Schedule Pay:

$17

• 18 per hour, depending on experience.

Overtime available. Paid training.

Current schedule:

2nd shift, days off subject to change This is a 24/7/365 operation, including weekends and holidays. Why Apply? Fully remote opportunity with an established customer service team. Supportive, collaborative work environment. Use both your customer service and everyday technology skills. Opportunity to learn more about internet and connectivity services without working in a traditional IT/help desk role. Paid training and overtime opportunities.

Work Location:

Remote Pay:

$17.00

• $18.

00 per hour Expected hours: 40.0 per week

Work Location:

Remote