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Call Center Agent
Career Insights for Call Center Representative
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Scorecard
Based on Maryland data
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What they do
A Call Center Representative answers calls from customers or makes outbound sales calls. Responds to customer inquiries, provides information on products and services, and manages customer complaints. Records customer information and processes orders. May process payments. May use email to follow up on customer inquiries or calls.
$37,706 / year median in Maryland
-4% projected decline
Job Description
Call Center Agent
Call Center AgentOcean Pines, MD - Full TimeCall Center SpecialistLuxury Bath of Mid AtlanticOcean City, MD / $15-$30 per hour (based on experience)
Hybrid Schedule:
3 Days In Office | 3 Days RemoteJoin a Growing Team and Build a Career!
Luxury Bath of Mid Atlantic is looking for a motivated and customer-focused Call Center Specialist to join our team in Ocean City, MD. If you enjoy talking with people, helping homeowners, and working in a fast-paced environment, this may be the perfect opportunity for you.
As part of one of the fastest-growing bath remodeling companies in the country, you'll play a key role in helping homeowners schedule free consultations for bathroom remodeling projects. We offer paid training, advancement opportunities, and a supportive team environment w your success is recognized.
Why Join Us?
- ?
Competitive Pay:
$15-$30 per hour based on experience
- ? Hybrid Work Schedule (3 days office / 3 days remote)
- ? Paid Training and Ongoing Support
- ? Opportunities for Career Advancement
- ? Stable, Growing Company with Over 25 Years of Industry Success
- ? Fun, Team-Oriented Work EnvironmentWhat You'll Do
- Contact homeowners to schedule free in-home consultations
- Answer inbound calls from prospective customers
- Follow proven scripts while personalizing conversations
- Handle questions and overcome objections professionally
- Confirm and manage appointment schedules
- Accurately enter customer information into company systems
- Maintain detailed records of customer interactions
- Conduct follow-up and quality control calls
- Coordinate appointments with canvassing and sales teams
- Help create an exceptional customer experience from the first callWhat We're Looking For
- Strong communication and customer service skills
- Positive attitude and professional phone presence
- Ability to build rapport quickly with homeowners
- Basic computer skills and data entry experience
- Organized and detail-oriented
- Ability to multitask in a fast-paced environmentGrow With UsWe're looking for team members who want more than just a job.
As Luxury Bath of Mid Atlantic continues to expand, opportunities for advancement into leadership and management positions are available for top performers. Today!
If you're energetic, customer-focused, and ready to join a company that values your contributions, we encourage you to apply now and start building your future with Luxury Bath of Mid Atlantic.
Luxury Bath of Mid Atlantic is an Equal Opportunity Employer.
Benefits
- Professional Development