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AJ
A. J. Perri Plumbing, Heating, Cooling
Call Center - Customer Service Rep
Entry-Level JobVerifiedNo experience needed
Career Insights for Call Center Representative
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Scorecard
Based on New Jersey data
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What they do
A Call Center Representative answers calls from customers or makes outbound sales calls. Responds to customer inquiries, provides information on products and services, and manages customer complaints. Records customer information and processes orders. May process payments. May use email to follow up on customer inquiries or calls.
$40,474 / year median in New Jersey
-2% projected decline
Job Description
Company Name A. J. Perri Plumbing, Heating, Cooling Overview Customer Service Representative
If you thrive in a fast-paced environment and take pride in delivering outstanding customer experiences, we'd love to meet you.
In OfficePay:
$20- 22 per hour
Schedule:
Full-time | 4 weekdays + 1 weekend day | 8-hour shifts | 11:30AM- 8PM Customer Service Representative
- In Office AJ Perri, part of the ARS/Rescue Rooter family of brands, is a trusted leader in residential HVAC and plumbing services throughout New Jersey.
If you thrive in a fast-paced environment and take pride in delivering outstanding customer experiences, we'd love to meet you.
What We Offer:
Health insurance available 1st of the month past 30 days Low-cost medical (as low as $5/week) Dental, vision, HSA/FSA 401(k) with company match 10 days PTO + 5 days Earned Sick Leave (per NJ Law) + 8 paid holidays Company-paid life insurance Weekly direct deposit Responsibilities As a Customer Service Representative, you are often the first impression of our company. Your role is vital in creating a positive customer experience from the very first call.- Provide exceptional customer care on inbound and outbound calls. Handling of over 150 calls per day.
- Schedule service appointments with efficiency and accuracy
- Listen actively and respond with empathy and professionalism
- Manage multi-line phones and computers systems in a fast-paced environment
- Support team goals while hitting your daily KPIs while maintaining a customer-first mindsetThis is an in-office position — not remote — within a collaborative, team-driven environment.