Call Center Representative

Call Center Representative Pain and Spine Specialists of Florida - 2.2 Elkridge, MD Job Details Full-time $18 - $20 an hour 1 day ago Benefits Paid training Health insurance Dental insurance Paid time off On-the-job training Work from home Vision insurance Opportunities for advancement Qualifications HIPAA High school diploma or GED Attention to detail Problem-solving Medical terminology

Full Job Description Job Title:

Call Center Representative (Medical Background Required)

Location:

Elk Ridge, MD (On-site Training) →

Remote Opportunity Pay Rate:

$18-$20/hour

Job Summary:

We are seeking a detail-oriented and compassionate Call Center Representative with a medical background to join our team. This role begins with in-person training in Elk Ridge, MD, after which employees will transition to a fully remote position. The ideal candidate has experience in a healthcare setting and is comfortable communicating with patients, providers, and insurance representatives.

Key Responsibilities:

Handle inbound and outbound calls in a high-volume call center environment Assist patients with scheduling, billing inquiries, and general support Verify insurance information and patient demographics Document all interactions accurately in electronic systems Provide clear, professional communication while maintaining patient confidentiality (HIPAA compliance) Collaborate with internal teams to resolve patient issues efficiently

Qualifications:

Previous clinical or healthcare-related experience (e.g., medical assistant, CNA, EMT, patient services) Prior call center or customer service experience preferred Strong communication and active listening skills Ability to multitask and navigate multiple systems simultaneously Basic knowledge of medical terminology and healthcare processes High school diploma or equivalent required

Training & Work Environment:

Initial on-site training in Elk Ridge, MD (attendance required) Transition to remote work upon successful completion of training Must have a reliable internet connection and a quiet, dedicated workspace

Compensation & Benefits:

Competitive hourly rate: $18-$20/hour Opportunities for growth and advancement Supportive team environment

Pay:

$18.00 - $20.00 per hour

Benefits:

Dental insurance Health insurance On-the-job training Paid time off Vision insurance Work from home

Work Location:

Remote