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AppleOne
Call Center Representative
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What they do
A Call Center Representative answers calls from customers or makes outbound sales calls. Responds to customer inquiries, provides information on products and services, and manages customer complaints. Records customer information and processes orders. May process payments. May use email to follow up on customer inquiries or calls.
$40,474 / year median in the U.S.
-2% projected decline
Job Description
Job Summary We are seeking a Call Center Representative for a temp-to-hire opportunity. This role supports Marketplace consumers by answering questions, assisting with health care coverage applications, and providing accurate, professional customer service in a fast-paced call center environment. This is a great opportunity for a customer-focused professional who enjoys helping individuals and families navigate important health coverage information. The position offers structured processes, ongoing training, supportive leadership, and a team-oriented environment where strong communication, accuracy, and empathy are valued. Key Responsibilities
- Answer inbound calls from consumers, prospective enrollees, and authorized representatives while following established policies, procedures, and confidentiality requirements.
- Assist individuals and families with health care coverage applications, eligibility information, enrollment steps, and Marketplace-related questions.
- Document all inquiries, updates, and call outcomes accurately in the appropriate systems.
- Process life event changes, demographic updates, disenrollment requests, and special enrollment period requests.
- Coordinate translation services, material fulfillment, referrals, and escalations as needed.
- Participate in meetings and trainings to maintain current knowledge of programs, procedures, and systems. Compensation and Benefits
Pay:
$18.00 to $19.00 per hour.Job Type:
Temp-to-Hire.Location:
Remote, but MUST live in New Jersey Required Qualifications and Skills- Answer and resolve inbound consumer calls related to Marketplace health care coverage.
- Process applications, eligibility updates, enrollment requests, and account changes.
- Track, document, and update consumer information accurately in internal systems.
- Follow call center procedures, privacy policies, and escalation guidelines.
- High School Diploma, GED, or equivalent required.
- Minimum of 6 months of relevant experience required.
- 1 to 2 years of customer service or call center experience is a strong match for this role.
- Strong data entry skills with the ability to navigate computer systems accurately.
- Excellent telephone etiquette and professional verbal communication skills.
- Strong organizational, interpersonal, written, and verbal communication abilities.
- Ability to work comfortably in a fast-paced, high-volume call center environment.
- Ability to manage multiple complex tasks while maintaining accuracy and professionalism.
- Able to work both independently and as part of a team.
- Must be able to follow established performance standards, procedures, and confidentiality requirements. Preferred Qualifications
- Associate degree or higher preferred.
- Previous call center experience preferred.
- Previous customer service experience preferred.
- Experience using computers, phone systems, and headsets preferred.
- Bilingual Spanish skills are a plus.