Call Center Representative in Freehold, New Jersey at

First Financial FCU Save New Salary:

$19.00 - $20.00/hr

Job Function:

Customer Service First Financial FCU Freehold, New Jersey, 07728, United States Posted on November 6, 2026 New job! Apply early to increase your chances of getting hired.

Job Description Summary:

This position requires a pleasant, outgoing and confident manner. The skills and job knowledge mirror that of a Member Services Officer, except the job responsibilities are carried out via telephone rather than in person.

Responsibilities:

Answers general member phone requests and/or questions. Responds to member problems and issues. Resolves member issues whenever able, or refers member to the appropriate department for assistance. Services member transaction requests and opens new accounts, including checking, sub-accounts, share certificates, and money market accounts. Evaluates needs of members and offers appropriate financial products and services. Has the ability to post transactions and update member and loan information. Basic research of accounts to resolve discrepancies. Performs settlement of deceased accounts via mail. Assists members in setting up distributions of payroll and direct deposit via mail.

Qualifications:

Superior customer service skills. Requires full knowledge of credit union products and services. High level of interpersonal skills. Good reasoning ability/problem solving skills. Solid math skills - able to compute rates, ratios, and percentages. Team oriented - contributes to building a positive team spirit. Speaks clearly and has strong written and verbal communication skills. Good computer skills. HS/GED and 2 years related experience. Credit Union University, Product & Service Training. Available to work Saturdays. As a First Financial employee, you'll enjoy a challenging work environment and an opportunity to make a difference. We offer paid training and a great benefits package including Medical, Dental, Rx, Vision, Life Insurance, Vacation, Sick, Personal, Tuition Assistance Program and Retirement Plan. Equal Opportunity Employer/Veterans/Disabled Scan to Apply Just scan this QR code to apply from your phone. Fast Easy Apply on the go Scan to Apply Not ready to apply yet? Enter your email and we'll send you a reminder to come back and apply. Remind Me Later Explore Related Opportunities Customer Service Representatives jobs near me in New Jersey Jobs near me in New Jersey Customer Service Representatives jobs Job Location Freehold, New Jersey, 07728, United States Frequently asked questions about this position Similar Jobs In Freehold, New Jersey Hot Job Delivery Driver (CDL & Non-CDL) Tague Lumber Plumsteadville, Pennsylvania Hot Job Client Service III Representative- Lobby Desk Concierge Canon U.S.A., Inc. New York, New York New Sales & Service Representative Univest Financial Corp Doylestown, Pennsylvania New Client Intake Representative - Work From Home AO Central Bensalem, Pennsylvania New Patient Services Coordinator-Float Everleap Fertility Paramus, New Jersey See Job Details