Call Center Representative

Position Overview:

We are seeking a professional and customer-focused Call Center Representative to join our scheduling team supporting a reputable health system. This role is primarily remote; however, candidates must be able to commute to Plainview, NY for initial training and occasional on-site meetings as needed. The ideal candidate will have strong communication skills, attention to detail, and a passion for delivering excellent patient service.

Key Responsibilities:

Handle a high volume of inbound and outbound calls to schedule, reschedule, and confirm patient appointments Provide accurate information regarding services, providers, and appointment availability Verify patient demographics, insurance information, and referral requirements Navigate multiple systems to input and update patient data efficiently Maintain a high level of professionalism, empathy, and confidentiality in all interactions Follow established scripts, workflows, and compliance guidelines (including HIPAA regulations) Resolve patient inquiries and escalate complex issues when appropriate Meet performance metrics related to call quality, productivity, and customer satisfaction

Qualifications:

High school diploma or equivalent required; associate or bachelor's degree preferred Prior experience in a call center, healthcare scheduling, or customer service role strongly preferred Excellent verbal and written communication skills Strong computer skills, including experience with electronic medical records (EMR) systems and Microsoft Office Ability to multitask and work in a fast-paced environment Reliable internet connection and a dedicated workspace for remote work Must be able to commute to Plainview, NY for training

Preferred Skills:

Knowledge of medical terminology Experience with insurance verification and referral processes Bilingual skills are a plus

Training & Work Schedule:

Mandatory in-person training in Plainview, NY (duration to be determined) Transition to remote work upon successful completion of trainin • We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA). • As a job position within our Revenue Cycle division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, handling financial and other payment data, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.