A Call Center Representative answers calls from customers or makes outbound sales calls. Responds to customer inquiries, provides information on products and services, and manages customer complaints. Records customer information and processes orders. May process payments. May use email to follow up on customer inquiries or calls.
Hybrid Position - 2 Days in office/3 days work from home For over 30 years, Guardian Storage has been a locally owned leader in the self-storage industry, known for our exceptional customer service and immaculate, high-quality properties. We're proud of the relationships we build-with our customers and with each other-and we're looking for new team members who share that same passion. We're seeking individuals who are: Naturally curious and eager to learn Great at connecting with people from all walks of life Tech-savvy and open to new tools and processes Self-motivated with a strong work ethic Aligned with our core values: Caring, Excellence, Commitment, Innovation, and Teamwork At Guardian Storage, our team is the heart of our success. That's why we offer a comprehensive benefits package and a supportive work environment that recognizes and rewards your contributions.
What We Offer:
Competitive pay Comprehensive medical coverage Company-paid dental and vision insurance Company-paid short-term & long-term disability, life, and AD&D insurance Generous paid time off 401(k) plan with company match Corporate discounts Company-sponsored events and awards Discretionary bonuses Free storage space and more! If you're looking for a workplace where you can grow, contribute meaningfully, and be part of a close-knit team, we'd love to hear from you!
Position Summary:
As a key contributor to Guardian Storage's inbound sales team, the Call Center Associate plays a vital role in converting inquiries into reservations and rentals through exceptional customer service and consultative sales techniques. This role is responsible for guiding prospective tenants through the self-storage reservation and rental process, understanding their needs, and delivering customized solutions, all while maintaining a professional and courteous demeanor across phone, chat, and email platforms. Why Join Guardian Storage? Make a
Real Impact:
You'll be a trusted advisor helping customers during key life transitions like moves, renovations, or business growth. Earn More Than a
Paycheck:
Competitive hourly pay, performance-based incentives, and opportunities to grow into leadership or operational roles.
Hybrid Flexibility:
Enjoy a mix of remote and in-office work, with schedules designed to support work-life balance.
Training & Growth:
We invest in you from Day One, with personalized coaching, access to tools and resources, and a team that truly wants you to succeed.
A Company That Cares:
Join a values-driven organization with a strong reputation, team-oriented culture, and leadership that listens.
Requirements:
Call Center Sales Associate Responsibilities include: Serve as the first point of contact for potential customers and current tenants via phone, live chat, and email Secure contact details, schedule appointments, take reservations, and complete phone-based rentals. Process customer payments Follow Guardian Storage's consultative selling process to maximize rental conversions and customer satisfaction Provide industry-leading customer service on all interactions Protect any sensitive or private information such as payment information and personal details by maintaining 100% confidentiality. Perform other call center-related duties as assigned or required by the Call Center Manager Call Center Sales Associate Qualifications include: 2 + years sales or customer service experience preferred; self-storage or real estate industry experience is a plus Must have excellent listening, verbal and written communication skills via phone and email Self-storage experience a plus but not required Comfort with using CRM systems and multitasking across digital tools. A customer-first mindset with the ability to build rapport and overcome objections. Must be able to work independently in a fast paced environment with shifting priorities and, in a small team call center environment Must be able to work afternoon or evening shifts, including weekends Must have reliable transportation and willing to work in office 2 days per week Guardian Storage is an Equal Opportunity Employer Compensation details: 18-20 Hourly Wage PI09dca3f28ec8-5558
