Description:

Hybrid Position - 2 Days in office/3 days work from home For over 30 years, Guardian Storage has been a locally owned leader in the self-storage industry, known for our exceptional customer service and immaculate, high-quality properties. We're proud of the relationships we build-with our customers and with each other-and we're looking for new team members who share that same passion. We're seeking individuals who are: Naturally curious and eager to learn Great at connecting with people from all walks of life Tech-savvy and open to new tools and processes Self-motivated with a strong work ethic Aligned with our core values: Caring, Excellence, Commitment, Innovation, and Teamwork At Guardian Storage, our team is the heart of our success. That's why we offer a comprehensive benefits package and a supportive work environment that recognizes and rewards your contributions.

What We Offer:

Competitive pay Comprehensive medical coverage Company-paid dental and vision insurance Company-paid short-term & long-term disability, life, and AD&D insurance Generous paid time off 401(k) plan with company match Corporate discounts Company-sponsored events and awards Discretionary bonuses Free storage space and more! If you're looking for a workplace where you can grow, contribute meaningfully, and be part of a close-knit team, we'd love to hear from you!

Position Summary:

As a key contributor to Guardian Storage's inbound sales team, the Call Center Associate plays a vital role in converting inquiries into reservations and rentals through exceptional customer service and consultative sales techniques. This role is responsible for guiding prospective tenants through the self-storage reservation and rental process, understanding their needs, and delivering customized solutions, all while maintaining a professional and courteous demeanor across phone, chat, and email platforms. Why Join Guardian Storage? Make a

Real Impact:

You'll be a trusted advisor helping customers during key life transitions like moves, renovations, or business growth. Earn More Than a

Paycheck:

Competitive hourly pay, performance-based incentives, and opportunities to grow into leadership or operational roles.

Hybrid Flexibility:

Enjoy a mix of remote and in-office work, with schedules designed to support work-life balance.

Training & Growth:

We invest in you from Day One, with personalized coaching, access to tools and resources, and a team that truly wants you to succeed.

A Company That Cares:

Join a values-driven organization with a strong reputation, team-oriented culture, and leadership that listens.

Requirements:

Call Center Sales Associate Responsibilities include: Serve as the first point of contact for potential customers and current tenants via phone, live chat, and email Secure contact details, schedule appointments, take reservations, and complete phone-based rentals. Process customer payments Follow Guardian Storage's consultative selling process to maximize rental conversions and customer satisfaction Provide industry-leading customer service on all interactions Protect any sensitive or private information such as payment information and personal details by maintaining 100% confidentiality. Perform other call center-related duties as assigned or required by the Call Center Manager Call Center Sales Associate Qualifications include: 2 + years sales or customer service experience preferred; self-storage or real estate industry experience is a plus Must have excellent listening, verbal and written communication skills via phone and email Self-storage experience a plus but not required Comfort with using CRM systems and multitasking across digital tools. A customer-first mindset with the ability to build rapport and overcome objections. 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