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RH
Robert Half
Call Center Specialist
Career Insights for Call Center Representative
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What they do
A Call Center Representative answers calls from customers or makes outbound sales calls. Responds to customer inquiries, provides information on products and services, and manages customer complaints. Records customer information and processes orders. May process payments. May use email to follow up on customer inquiries or calls.
$38,142 / year median in the U.S.
-12% projected decline
Job Description
We are looking for a Call Center Specialist to support a high-volume health insurance call center serving customers. This Long-term Contract position is based in Pennsylvania, and is ideal for a licensed health insurance specialist who can deliver responsive, accurate, and courteous service. The role focuses on handling member inquiries, completing follow-up outreach, and maintaining detailed records while meeting established service standards.
Responsibilities:
- Manage a steady flow of inbound calls, addressing customer questions with efficiency and care
- Conduct outbound outreach when needed to complete follow-ups, gather information, or support service-related initiatives
- Explain health insurance products, coverage details, procedures, and company guidelines clearly and accurately
- Investigate customer concerns, provide appropriate resolutions, and route more complex matters to the correct internal teams
- Record call details, case updates, and customer interactions thoroughly within internal systems
- Consistently achieve service goals tied to productivity, quality, call handling, and customer experience
- Maintain a calm, empathetic, and solutions-oriented approach during every customer interaction
- Active health insurance license required
- Must reside in one of the following states: Pennsylvania, New Jersey, Delaware, Ohio, Florida, Mississippi, or North Carolina
- At least 2 years of experience in a call center or customer service environment
- Hands-on experience supporting inbound call operations and resolving customer inquiries
- Proficiency with customer service platforms and standard office tools
- Strong verbal communication, documentation, and problem-solving skills
- Reliable internet or ethernet connection to support fully remote work TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies.