Housen Health Services is looking for a compassionate, organized, and dependable Client Care Coordinator to join our team in Laurel, Maryland! As a disabled veteran-owned home care company, we are committed to providing dependable, high-quality care while creating a supportive experience for our clients, families, and caregivers. We're looking for someone with strong customer service skills who enjoys helping others and keeping things running smoothly. No extensive home care experience? That's okay! We are willing to train the right person. About the Role As our Client Care Coordinator, you'll help ensure our clients receive reliable, consistent care while supporting the caregivers who serve them. You'll be an important point of contact between clients, families, caregivers, and the Housen Health Services team. This role is a great opportunity for someone who enjoys problem-solving, building relationships, and providing excellent customer service. Your Responsibilities Serve as a point of contact for clients, families, and caregivers Help coordinate client care and caregiver schedules Communicate schedule changes and other important updates Respond professionally and promptly to client and caregiver questions Assist with resolving scheduling issues and call-outs Maintain accurate client and caregiver information Help ensure clients receive dependable and consistent services Provide excellent customer service to clients and their families Work closely with the office team to address client and caregiver needs Participate in the every-other-weekend on-call rotation Complete additional administrative and care coordination duties as needed

Schedule:

Monday - Friday, 9:30 AM - 5:30

PM Hybrid Schedule:

Opportunity to work from home 2 days per week. This position also participates in an on-call rotation every other weekend, which can be handled from home.

Compensation:

$42,000 per year. Additional compensation is provided for on-call weekends. What We're Looking For Our ideal candidate is: Friendly and professional Compassionate and service-oriented Organized and detail-oriented A strong communicator Comfortable working in a fast-paced environment Able to problem-solve and remain calm when schedules change Reliable and able to follow through Comfortable learning new systems and processes Previous home care experience is preferred but not required. Experience using AxisCare is also a plus. Why Housen Health Services? At Housen Health Services, you'll have the opportunity to build your skills and grow within the home care industry while making a meaningful difference for clients and families. If you're dependable, people-focused, and ready to learn, we would love to hear from you!

Pay:

From $42,000.00 per year

Work Location:

In person