Sirius Staffing is seeking a detail-oriented and customer-focused Healthcare Customer Service Representative for a remote opportunity.

Position Summary:

This position is responsible for responding to inquiries from clients, physicians, nurses, and authorized representatives regarding case information, report statuses, and general service requests. Key Responsibilities Respond promptly and professionally to incoming calls and inquiries from clients, healthcare providers, and authorized representatives.

Provide updates regarding case statuses, pending reports, and general client requests.

Enter, update, and maintain accurate client and claimant information in internal databases.

Track cases, monitor report statuses, and maintain detailed documentation.

Communicate regularly with the Quality Assurance (QA) department regarding workflow and pending reports.

Contact healthcare providers to coordinate assignments and update case information.

Verify client information and ensure all guidelines and requirements are accurately documented.

Maintain electronic files and archive open and closed cases.

Assist with resolving customer complaints, service concerns, and quality assurance issues.

Escalate report delays, discrepancies, or concerns to management when necessary.

Direct calls and inquiries to appropriate departments.

Perform administrative duties, including data entry, typing, filing, emailing, and proofreading.

Collaborate with team members to ensure cases are processed accurately and within required timelines.

Maintain confidentiality and comply with HIPAA, company policies, and applicable regulations. Required Qualifications High School Diploma or GED.Previous customer service or call-handling experience.

Strong data entry skills with excellent attention to detail and accuracy.

Minimum typing speed of 40 words per minute (WPM).Proficiency in Microsoft Word, Excel, Outlook, and general computer applications.

Experience navigating multiple software systems and databases.

Excellent verbal and written communication skills.

Ability to handle a high volume of calls, inquiries, and administrative tasks.

Strong organizational, time management, and multitasking skills.

Ability to work independently in a remote environment.

Ability to maintain confidentiality and follow HIPAA compliance requirements.

Strong problem-solving skills and the ability to resolve customer concerns professionally.

Ability to remain focused, organized, and productive in a fast-paced environment.

Ability to follow instructions, meet deadlines, and adapt to changing priorities. Preferred Qualifications Previous experience in healthcare customer service, medical administration, or client services.

Experience handling calls from physicians, nurses, medical offices, or insurance representatives.

Familiarity with medical terminology, case management, or medical report processing.

Experience with quality assurance workflows, case tracking, and documentation.

Previous remote customer service or administrative experience.

Sirius Staffing is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. #ind1