We are a well-established, client-focused law firm seeking a compassionate, organized, and bilingual Client Intake Specialist to join our firm.. This position serves as the first point of contact for prospective clients and plays a critical role in creating a positive and professional experience from the very first interaction. We are looking for an individual who thrives in a fast-paced environment, enjoys helping others, and can effectively manage multiple priorities while maintaining exceptional attention to detail. What You'll Do Serve as the primary point of contact for new client intakes. Conduct intake interviews by phone , gathering and documenting accurate information. Build rapport with prospective clients and provide a compassionate, professional experience. Maintain confidential client information and ensure data is entered accurately into firm systems. Coordinate and communicate with attorneys and staff regarding prospective client matters. Manage a high volume of calls, emails, and intake requests while meeting deadlines. Assist with general administrative tasks related to the intake process. Qualifications Bilingual is a plus Positive, outgoing, compassionate, and professional demeanor. Excellent verbal and written communication skills. Strong organizational skills with the ability to multitask and prioritize responsibilities. Ability to work independently while also contributing as a member of a team. Dependable, punctual, and committed to providing excellent customer service. Proficient in Microsoft Word, Outlook, and Excel. Remote position

•In person initial training required and if remote access isn't available may have to go into the office to work

•Previous customer service, call center, medical office, legal office, or intake experience is preferred. Experience working in a legal environment is a plus but not required. Benefits Competitive compensation. Health insurance with premiums subsidized by the firm. 401(k) with firm matching contributions. Paid vacation and sick time. Opportunity for growth within a respected and growing law firm. Why Join Us? We are committed to helping injured individuals and their families navigate difficult situations. Our team is dedicated to delivering exceptional service and making a positive impact in our clients' lives every day. We are an Equal Opportunity Employer.

Job Type:

Full-time Location:

Newburgh, NY Language Requirement:

Spanish (Required)

A Plus Pay:

$19.00 - $21.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

Hybrid remote in Newburgh, NY 12550