Client Service Associate I | Royal Oak, MI, USA

Client Service Associate I Who We Are:

NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: https://www.

NFP.com.

Summary:

We are seeking a Client Service Associate (CSA) to support our life insurance and wealth management teams. This role partners closely with multiple agents and team members to assist with new business, ongoing client service, and meeting preparation. The CSA plays an important role in supporting the broader service team by helping ensure clients receive timely, accurate, and well-coordinated support through maintaining client information, preparing documentation, and assisting agents as they present insurance and investment concepts to clients who trust us with their financial needs. This is a hybrid position, with work-from-home flexibility 2-3 days per week after a 30-day training period.

Essential Duties & Responsibilities:

• Support both life insurance and wealth management activities by preparing materials for client and prospect meetings, including summaries, illustrations, reports, proposals, and presentations
• Assist with new business processing across insurance and investment accounts by preparing paperwork, tracking requirements, and updating internal systems
• Coordinate requirements for insurance underwriting such as scheduling medical exams and requesting records
• Communicate with clients and agents to provide updates, gather information, and support follow-through for both insurance and wealth management items
• Review issued policies and investment documents, assist with delivery, and help track outstanding requirements or payments
• Support ongoing client service by helping monitor policy and account status, including overdue items or service needs, and escalating issues as needed
• Process routine service requests for both insurance policies and investment accounts (e.g., address, beneficiary, ownership, and allocation changes)
• Assist with basic updates such as reinstatements, account or coverage changes, and other maintenance requests
• Follow up with insurance carriers, custodians, and vendors to confirm service requests are completed accurately
• Maintain accurate and compliant client records and electronic files for both insurance and wealth management relationships
• Perform general administrative tasks including phone support, mail handling, filing, and correspondence
• Assist with licensing coordination when necessary
• Participate in training and development sessions throughout the year
• Support additional projects and tasks as needed

What We're Looking For:

• Strong written and verbal professional communication skills
• Strong organizational skills and attention to detail
• Willingness to learn about products, services and our associated processes
• Ability to manage multiple tasks and deadlines with guidance and support
• Comfort using technology and learning new systems (CRM tools, carrier websites, Microsoft Office)
• Reliable work ethic and commitment to providing excellent client service

Education & Experience:

• High school diploma required; some college or college degree preferred
• 0-3 years of administrative or client service experience
• Experience in financial services or insurance is a plus, but not required

Licenses & Certifications:

• Life & Health insurance license preferred, but not required (support available for obtaining licenses, if needed)

What We Offer:

We're proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others. The base salary range for this position is $50,000 to $78,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives. NFP and You... Better Together! NFP is an inclusive Equal Employment Opportunity employer. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.