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AccentCare, Inc.

Client Service Coordinator

Career Insights for Customer Service Representative (General)

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$38,927 / year median in Pennsylvania

-23% projected decline

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Job Description

Client Service Coordinator /

Personal Care Services Location:

Wyomissing Office; willing to travel to Pottsville up to 1x per week for orientations.

Position:
Client Service Coordinator Job ID:

78115

Position Type:
Full-Time Remote/Virtual Position:
No Salary:

$18.00

•$20.00 / hourly

Schedule:

Monday

•Friday; 8:00am

•5:00pm Offer based on experience Reimagine Your Career in Personal Care Services Caring for others is more than what you do — it's who you are. At AccentCare, you'll join a purpose-driven, collaborative culture that sets the standard for excellence and gives you the trust and tools to do your best work. You'll belong to a team that cares deeply for patients and each other; a team committed to consistently providing exceptional care. We're proud to be named one of America's Greatest Workplaces 2025 by Newsweek — a reflection of our shared commitment to excellence, integrity and compassion as we shape the future of aging in place. When you thrive, so does the community of care we're building together. Be the Best Client Service Coordinator You Can Be If you meet these qualifications, we would love to meet you: High School or GED required. Associate degree preferred Staffing experience preferred Previous home health care or home care experience highly desirable

Responsibilities:

As a Client Service Coordinator, you will: Functions as primary support for daily EVV and payroll functions Processes and communicates authorization and schedule changes to ensure coordinator of service and client satisfaction Coordinates utilization of Care Partner teams to ensure fill rate expectations are met Researches and resolves payroll and billing questions under direction from the Client Service Manager Functions as liaison for Field Supervisors in communication with payer Case Management teams Supports recruiting and onboarding needs of team Responsible for scheduling and monitoring / reporting all required client visits by Field Supervisor Assists Client Service Manager in the presentation of staff training related to program requirements for newly hired and current office employees Our Investment in You Caring for others starts with caring for you. We're committed to fostering a purpose-driven workplace where you feel supported, and that means prioritizing your physical, financial and mental well-being.

Our benefits include:

Medical, dental and vision coverage Paid time off and paid holidays Professional development opportunities Company-matching 401(k) Flexible spending and health savings accounts Wellness offerings such as an employee assistance program, pet insurance and access to Calm, a meditation, sleep and relaxation app Programs to celebrate achievements, milestones and fellow employees Company store credit for your first AccentCare-branded scrubs for patient-facing employees And more! Come As You Are At AccentCare, you're part of a community that cares — for patients and each other. You can rest assured we offer equal employment opportunities regardless of race, ethnicity, sex, sexual orientation, gender identity, religion, national origin, age or disability.

Benefits

  • Paid Time Off (PTO)
  • 401(k) Plans
  • Professional Development
  • Health and Wellness Programs