Client Service & Investment Operations

Client Service & Investment Operations Edina, MN Job Details Full-time $70,000 - $85,000 a year 16 hours ago Benefits Paid holidays Disability insurance Paid time off 401(k) matching Qualifications Investment Series 6 Customer relationship building Client onboarding 5 years Bachelor's degree in finance Bachelor's degree in business Improving operational efficiency Finance Analysis skills Bachelor's degree Data management Continuous improvement Securities Industry Essentials Organizational skills Financial services CRM system proficiency Deposits Root cause analysis Senior level Cross-functional collaboration Business Escalation handling Communication skills Account opening Series 63 Cross-functional communication Full Job Description At Legacy Capital Group , we believe anything is possible with the right financial plan. Through our customized financial planning, we equip our clients to achieve goals beyond what they can imagine. They gain peace of mind in the present, clarity of vision for the future, and the promise of legacy for generations to come. Our team is looking for a strategic individual who thrives in a fast-paced, team-focused work environment to join us as a Client Service & Investment Operations . This role serves as a primary link between our internal departments, corporate home office and the clients we serve. Successful completion of tasks and responsibilities will help foster and develop impactful, enduring client relationships. This position is located in the Northwestern Mutual - Edina office, located at 3600 Minnesota Drive, Suite 600 Edina, MN 55435, with working hours between 8:00 AM - 4:00 PM. Responsibilities include but are not limited to: Own end-to-end investment operations for a team of four financial advisors and support staff, ensuring smooth, timely delivery of services. Open and track new investment accounts; prepare and implement account paperwork; process check deposits; manage client rollovers; and monitor money transfers to ensure accuracy and timeliness. Oversee client onboarding and ongoing documentation, maintaining accuracy and consistency across all client files throughout the lifecycle. Serve as the team's knowledge advocate: collaborate with internal teams on system enhancements, product updates, and compliance opportunities or changes Identify, analyze, and resolve escalated operational issues and exceptions; implement durable solutions and process improvements. Contribute to a culture of continuous improvement through data-driven insights and feedback from the advisory team.

Qualifications:

Bachelor's degree in business, finance, or a related field (preferred) or equivalent experience 5+ years of experience in investment operations or financial services support, preferred Active licenses: SIE, Series 6, and Series 63 (or equivalent), preferred Proficiency with investment operations platforms, data management, and standard office software (e.g., Excel, CRM systems, workflow tools). Ability to learn new technology quickly. Excellent organizational skills with exceptional attention to detail and the ability to prioritize multiple deadlines in a fast-paced environment. Strong analytical, problem-solving, and communication skills; capable of identifying root causes and implementing sustainable solutions. Proactive, autonomous mindset with a true team-player attitude; comfortable collaborating across departments.

Compensation and Benefits:

Salary range: $70,000-$85,000 (commensurate with experience and licensure), plus discretionary bonus Hybrid work schedule (Edina office; 3-4 days/week on-site) Medical and long-term disability insurance 401(k) enrollment with employer matching contributions Generous PTO and paid holidays Apply today to become a part of our team at Legacy Capital Group and help our clients achieve their financial goals while creating peace of mind. Legacy Capital Group is a marketing name for doing business as representatives of Northwestern Mutual. Legacy Capital Group is not a registered investment adviser, broker-dealer, insurance agency or federal savings bank. Northwestern Mutual is the marketing name for The Northwestern Mutual Life Insurance Company (NM) and its subsidiaries in Milwaukee, WI.