Location:

Hybrid (up to 3 days onsite) |

Mundelein, IL Duration:

6 month contract with potential extension/conversion

Shift:

M-F, 8:00 AM - 5:00

PM CT Pay Rate:

$23/hour

Requirements:

Associate's degree preferred 2+ years of relevant experience in customer service, complaint handling, quality assurance, product recalls, or documentation management Experience in a regulated industry, preferably medical device or pharmaceutical Strong verbal and written communication skills with experience providing phone and email support Experience handling customer complaints, product inquiries, or recall-related issues Strong attention to detail and documentation skills in a regulated environment Proficiency with Microsoft Office, including Outlook, Word, and Excel Ability to learn and navigate internal tracking and reporting systems Organized, adaptable, and able to manage multiple customer interactions and priorities Professional, customer-focused phone presence with the ability to communicate clearly and provide detailed instructions Experience maintaining accurate records and documentation in accordance with FDA requirements

Position Summary:

Insight Global is seeking detail-oriented professionals to support an established medical device client in the Mundelein, IL area. This team serves as the primary point of contact for customer complaints, product inquiries, and recall-related activities. Individuals will provide phone and email support, coordinate product return processes, maintain detailed documentation, and ensure regulatory compliance with FDA requirements.

Key Responsibilities:

Provide phone and email support for customer complaints, inquiries, and product recall activities Document all customer interactions accurately and thoroughly in compliance with FDA regulations Coordinate product returns, including issuing return labels, RGAs, credits, and replacement products Review and respond to internal and external inquiries within established timelines Process and track complaint and recall documentation through internal systems Execute and coordinate recall and sub-recall activities in accordance with internal procedures Maintain complete, organized, and audit-ready records for all complaints and recall activities Generate and review reports related to complaint volumes, recall activity, and operational metrics Partner with Quality Assurance, Quality Control, and cross-functional teams to investigate and resolve issues Provide guidance to internal teams regarding affected or recalled products Ensure timely customer follow-up and resolution while maintaining a positive, professional customer experience Adapt to changing priorities and support a high-volume customer environment

Pay:

$23.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Health insurance Vision insurance

Work Location:

Hybrid remote in Mundelein, IL