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TEKsystems
Client Services Coordinator
Career Insights for Customer Service Representative (General)
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Based on Pennsylvania data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$38,927 / year median in Pennsylvania
-23% projected decline
Job Description
TekSystems
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Client Services Coordinator
King Of Prussia, PA
Posted yesterday
Apply Now TEKsystems is currently supporting a financial services client hiring for client service coordinators in King of Prussia, PA. This role is the first point of contact to ensure a high level customer experience and issue resolution. Applicants with strong customer service and attention to detail are encouraged to apply. Description This position will work in a call center environment by answering incoming emails and calls, utilizing company policies to solve client issues, and escalating challenges to the managerial team when necessary. Individuals will also work cross-functionally across teams in order to communicate and facilitate resolutions for any client satisfaction issues. Assist with a book of business consisting of advisors and sponsors to ensure their servicing needs are being met and assist with administration issues. Help manage client expectations to avoid any disconnects with process and timing standards. Collaborate across all internal teams in order to resolve any client issues Identify and resolve system tickets at point of initial contact Share data-driven insights with product teams to improve platform and planning roadmap. Participate in scheduled client conference calls to provide plan status and updates on remediation of any client issues. Conducting appropriate and timely follow up to ensure the highest level of service. Creating tickets and providing follow-up as required. Support the team with handling complaints, troubleshooting problems, providing solutions, and escalations as needed. Documenting updates on client accounts Qualifications Strong customer service and administrative skills Ability to problem solve and critically think Strong attention to detail Call center experience preferred Financial services experience preferred Additional Details Contract-to-hire opportunity Schedule- Monday-Friday, 4 days on-site, 1 day remote Shift- 9:00am-6pm Training will be fully onsite Monday-Friday, 9am-6pm Full benefits and 401K option Job Type & Location This is a Contract to Hire position based out of King of Prussia, PA. Pay and Benefits The pay range for this position is $24.00 - $25.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in King of Prussia,PA.
San Francisco Fair Chance Ordinance:
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.Massachusetts Lie Detector:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Apply Now Active Filters Client Services Coordi... King Of Prussia, PA Clear All Powered By Cookie Policy We use cookies to improve your experience on our site. To find out more, read our privacy policy Accept Cookies Decline CookiesBenefits
- Paid Time Off (PTO)
- Sick Leave
- 401(k) Plans
- Other Retirement and Savings