A Client Service Representative or Associate receives calls from clients and customers, provides information about products, services and policies, and assists clients with transactions. Handles client inquiries and helps to resolve complaints. May help callers to complete on-line transactions. May help financial services clients to manage accounts. In banking, may handle branch service transactions.
Client Success Representative Grow Pro Agency Oldsmar, FL Job Details Full-time $55,000•$65,000 a year 11 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Work from home Employee assistance program Vision insurance 401(k) matching Employee discount Professional development assistance Flexible schedule Qualifications Customer communication Team leadership Communication platforms Key Performance Indicators Attention to detail Client services Forecasting Leading team collaboration initiatives SaaS Account management Marketing agency experience Escalation handling
Full Job Description Job Title:
Client Success Representative Grow Pro Agency•Oldsmar, FL (Hybrid) Full-Time | Monday-Friday | 9:00 AM•5:00 PM About Us At Grow Pro Agency, we help martial arts schools across the country grow their student base and scale their marketing systems. We're a high-performance, in-person-first team operating on EOS® and were recently named to the
INC 5000
list for the fourth year in a row. We live by our
Core Values:
Always in Beta, Own the Day, Play to Win, and Keep it Real. Our mission is to give business owners the freedom to focus on what they love — and we're looking for a Customer Success Manager to lead our client experience, retention strategy, and Customer Success team. About the Role We're looking for a Customer Success Representative with direct digital marketing agency experience to manage client relationships and lead the performance of a media buyer pod . In this role, you will serve as the primary point of contact for client communications, providing strategic guidance, resolving concerns, and ensuring clients achieve their business goals. In addition to client-facing responsibilities, you will provide quality control and strategic oversight for the accounts managed within your pod, ensuring consistent execution, accountability, and adherence to best practices. This role is ideal for someone who excels at communication, problem-solving, and helping clients succeed. This is a U.S•based, in-office first leadership role with hybrid flexibility:
In-office:
Monday, Wednesday & Friday Work from home:
Tuesday & Thursday Schedule:
Monday-Friday, 9:00 AM•5:00 PM Responsibilities Lead, manage, and support your team members, providing assistance when needed and ensuring they deliver a positive client experience. Own client retention, satisfaction, and long-term relationships Monitor account performance, review reports, and educate clients on campaign results, opportunities, and next steps. Provide quality control and strategic oversight for accounts managed within your pod to ensure consistency and best practices. Partner with leadership on forecasting, capacity planning, and account load balancing Collaborate with internal teams to ensure marketing initiatives are executed accurately and on schedule. Qualifications 3+ years of direct experience in a digital marketing agency , preferably in CSM, Account Management, or Client Services. Proven experience leading teams and driving client retention Strong communication, leadership, and problem-solving skills Highly organized with strong attention to detail and accountability systems Experience managing KPIs, workflows, and client communication platforms Ability to perform under pressure and handle escalations effectively Bonus Points If You Have Agency or SaaS customer success experience Experience with GoHighLevel, HelpScout, or ClickUp Background in retention strategy or client lifecycle management Experience managing remote or hybrid teams Familiarity with EOS® or structured operating systems Who You Are A strong leader who takes ownership of outcomes Calm, confident, and effective in high-pressure situations Obsessed with client satisfaction and retention Highly organized and detail-oriented A proactive problem solver who leads through systems and accountability Comfortable managing multiple priorities and fast-moving environments Why Join Grow Pro? Mission-driven, people-first culture
INC 5000
award-winning agency for the 4th year in a row. Direct access to leadership and mentorship Competitive compensation + performance incentives 401(k) with matching Health, dental, and vision insurance Paid time off Professional development opportunities Hybrid work structure Job Type Full-time Work Location Hybrid remote in Oldsmar, FL 34677 (Ability to commute required)
Job Type:
Full-time Pay:
$55,000.00•$65,000.00 per year
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Health insurance Paid time off Professional development assistance Vision insurance Application Question(s): What interests you most about customer success and client retention, and how do you stay current on best practices in customer experience and account management? What date are you available to start working? Are you comfortable with the listed salary range? How do you handle escalations or difficult client situations while maintaining strong relationships and accountability? Ability to
