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Movin & Groovin Realty Solutions PLLC
Client Success Specialist
Entry-Level JobVerifiedNo experience needed
Career Insights for Client Service Representative / Associate
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Scorecard
Based on Tennessee data
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What they do
A Client Service Representative or Associate receives calls from clients and customers, provides information about products, services and policies, and assists clients with transactions. Handles client inquiries and helps to resolve complaints. May help callers to complete on-line transactions. May help financial services clients to manage accounts. In banking, may handle branch service transactions.
$44,333 / year median in Tennessee
-2% projected decline
Job Description
Client Success Specialist Movin & Groovin Realty Solutions PLLC Position Overview Movin&Groovin Realty Solutions PLLC is seeking a motivated, people-focused Client Success Specialist to provide exceptional support to clients throughout their real estate journey. This role serves as the bridge between clients, agents, and service providers, ensuring a smooth, positive, and memorable experience from first contact through closing and beyond. Key Responsibilities
- Serve as the secondary point of contact for clients, answering questions and providing timely updates.
- Build and maintain strong relationships with buyers, sellers, investors, agents and community partners.
- Coordinate appointments, inspections, closings, and follow-up communications.
- Track client interactions and maintain accurate records within company systems.
- Assist with onboarding new clients and explaining company services and processes.
- Proactively identify client needs and connect them with appropriate resources.
- Resolve concerns professionally and escalate issues when necessary.
- Conduct post-closing follow-ups to ensure client satisfaction and encourage referrals.
- Support marketing and community outreach initiatives that enhance client engagement.
- Organization of paperwork, events and sponsorship/charity opportunities.
- Collaborate with team members to continuously improve the client experience.
- Ability to keep confidentiality and practice core ethics in all situations. Qualifications
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Customer service, sales, or real estate experience preferred.
- Ability to build trust and maintain professionalism in all interactions.
- Proficiency with computers, email, and CRM systems.
- Positive attitude, self-motivated, and solution-oriented.
- High school diploma or equivalent required; additional education is a plus. Preferred Traits
- Passion for helping people.
- Strong attention to detail.
- Ability to thrive in a fast-paced environment.
- Team player with a heart for service.
- Adaptable and eager to learn. Compensation & Benefits
- Competitive pay (hourly plus bonuses)
- Performance-based bonus opportunities
- Professional development and training
- Flexible work environment
- Opportunity for growth within a rapidly expanding company Why Join Movin&Groovin Realty Solutions?