Client Support Specialist

Client Support Specialist Location:

2431 Aloma Ave, Winter Park, FL 32792

Company:

Flourish counseling LLC We are a small mental health practice in Winter Park, FL looking for a Client Support Specialist to help with intake and client communications. You don't need medical experience — just basic computer skills and a warm, friendly voice on the phone. You will be the first person new clients talk to when they reach out for help.

What You'll Do :

Phone & Client Support

• Answer new client calls
• people call to ask about therapy services
• Explain our free 30-minute consultation
• tell callers what to expect
• Take messages for therapists
• write down who called and why Intake & Paperwork
• Email intake forms to new clients (consent forms, basic info)
• Check that forms are signed before the first appointment
• Print forms and worksheets for therapists when needed Scheduling Support
• Schedule first consultations into Google Calendar
• Send appointment reminders
• call or text patients the day before Data Entry (Excel)
• Type new client names and phone numbers into Excel
• Keep a simple log of consultations and who scheduled Emails & General Tasks
• Check the practice email
• answer simple questions or forward to therapists
• Update client contact info when something changes Requirements
• Basic computer skills
• know how to type, use Excel, send emails
• High school diploma or equivalent
• Comfortable on the phone
• you will talk to people who may be nervous
• Reliable internet and quiet space (for hybrid days)
• US work authorization Benefits
• Work from home (hybrid schedule)
• Flexible schedule
• Paid time off
• Professional development assistance
• On-the-job training
• we will teach you everything No experience needed
• we will train you. If you're organized, nice on the phone, and not afraid of Excel
• apply today.

Pay:

$22.00

• $26.

00 per hour

Benefits:

Flexible schedule On-the-job training Paid time off Professional development assistance Work from home Application Question(s): Are you comfortable using Microsoft Excel for basic tasks like typing in names, updating phone numbers, and keeping a simple log? Are you comfortable making and receiving phone calls to patients throughout the day? Do you have a reliable internet connection and a quiet space for hybrid work-from-home days?

Education:

High school or equivalent (Required) Shift availability: Day Shift (Required)

Work Location:

Hybrid remote in Winter Park, FL 32792