Client Support Specialist

Client Support Specialist Draper, UT Job Details Full-time $23

• $26 an hour 1 day ago Benefits Paid holidays Health insurance Paid time off 401(k) matching Flexible schedule Qualifications Customer relationship building Process improvement Mid-level Client relationship development Improving operational efficiency 1 year Communication skills Customer complaint resolution

Full Job Description Client Support Specialist Location:

Onsite/Hybrid

• Draper or Lindon, UT Schedule:

  Monday
• Friday, 9:00 AM
• 5:00 PM MST (40 hours/week)

Salary:

$23

• $26 per hour Overview Incite Tax is seeking a proactive and empathetic Client Support Specialist who thrives on resolving issues and ensuring every client feels heard and valued.

We aren't looking for a "box-checker"—we want someone who takes it personally when a client is frustrated and feels a genuine sense of pride when they turn that situation around. If you are the type of person who naturally steps up to help others navigate a challenge, you will find your purpose here. You are the person our clients will rely on to make things right. This isn't a high-volume call center role where you're just a number. As our Client Services Representative, you are the face of the firm for our small business owners. About Incite Tax At Incite Tax, we're not afraid to say it, the IRS sucks! They take too much of people's hard-earned money, and we're here to help stop that. We work with small business owners to understand their numbers, make smarter decisions, and keep more of what they earn. We built our company on one simple belief: you shouldn't have to choose between a successful career and a real life. With flexible schedules, honest communication, and a culture that supports work-life balance, you can grow your career while still having time for family, hobbies, and sanity.

Responsibilities / What

You'll Do Be the primary point of contact for client questions, concerns, and support needs Resolve client complaints efficiently and with empathy Proactively check in with clients to maintain strong relationships and prevent issues before they arise Identify and implement ways to improve process efficiency and accuracy Collaborate with internal teams to troubleshoot and resolve more complex client needs Follow up consistently to ensure every issue is fully resolved—not just answered Ensure all internal and external communications are handled promptly Who We're Looking For / Qualifications 1-3+ years of experience in customer service, client support, or a client-facing role Experience resolving client concerns and turning challenging situations into positive outcomes

Empathetic & Client-Focused:

You naturally ask, "How do my actions impact others?" and treat clients with genuine care

Accountable & Coachable:

You take ownership and are open to feedback

Proactive:

You identify needs and resolve them independently

Strong Communicator:

You communicate clearly and professionally

Engaged & Reliable:

You show up ready to work, stay focused, and support your team Benefits Comprehensive health insurance 401K with employer match Paid Time Off ( PTO ) 14 paid holidays (including Christmas Eve through New Year's Day) Opportunities for professional development and career growth Casual dress code (jeans and t-shirts encouraged) Supportive culture that values work-life balance and employee well-being Why Join Incite Tax? At Incite Tax, you won't just clock in for a job, you'll build a career with people who actually care about your growth, balance, and well-being.

Balance:

Reasonable hours year-round (yes, even during tax season)

Flexibility:

Opportunity for a hybrid schedule after 90 days

Culture:

A positive, collaborative team that values people as much as performance Our Application Process If you're ready to grow your career with a firm that respects both your expertise and your time, we'd love to hear from you. Apply today to learn more about the role and our team! Here's what our hiring process looks like: Online Application Quick Skills and Competency Assessment Initial Google Meet Interview In-Person Team Fit Interview