Contact Center Associate Apply Now Applied To save a job sign in or get started

Job ID:

10273604 Posted today Back Midland, MI, US Office Unspecified Full Time, Temporary $20

• $25/hr. Experienced (Non-Manager) On-site Manufacturing
• Other First Shift (Day) Midland, MI, US $20
• $25/hr. Experienced (Non-Manager) Full Time, Temporary Manufacturing
• Other On-site Office Unspecified First Shift (Day) Apply Now Applied Job details Kelly is hiring for an Contact Center Associate for a 12
• month contract role at Midland, MI 48642 with our prestigious client.

Job Title:

Contact Center Associate Primary Location:

Midland, MI 48642 12 + months contract assignment

• Onsite role

Shift:

8 AM

• 5 PM / 4 days per week in office, 1 day remote, if desired & 5 days per week in office, while training.

Pay rate:

$20

• 25/hr.

Qualifications:

Client has an exciting opportunity for a technical Contact Center Associate within the Global Contact Center based in Midland, Michigan. This role serves as a key connection between customers, prospects, and businesses, delivering exceptional service and support across a variety of channels. The ideal candidate is a fast learner, effective communicator, and self-starter who thrives in a dynamic environment. Success in this role requires strong written and verbal English communication skills, attention to detail, and the ability to quickly absorb product and business knowledge while maintaining a high level of customer focus. Working collaboratively with internal teams, including Technical Service, Quality & Regulatory, Marketing, and Sales, the Contact Center Associate helps customers find solutions and ensures a positive customer experience. Key Responsibilities

• Provide customer support through phone, email, web forms, and social media.
• Respond to a wide range of customer inquiries, including technical support & product literature requests, purchase information, and quality & regulatory questions.
• Process warranty claims for consumer products.
• Accurately document customer interactions and inquiry details.
• Collaborate with business partners across global teams to resolve customer issues efficiently.
• Participate in ongoing product and process training to continually expand knowledge and skills. Qualifications & Competencies
• Bachelor's degree or equivalent work experience.
• Previous technical contact center experience preferred.
• Strong ability to learn new systems, products, and processes quickly.
• Self-motivated with the ability to work independently while contributing to a team environment.
• Excellent written and verbal communication skills, with a strong proficiency in the English language.
• Highly detail-oriented with a commitment to accuracy and quality.
• Strong organizational skills with the ability to multitask, prioritize work, and meet deadlines.
• Proficiency with Microsoft Office applications, including Copilot, Excel, PowerPoint, Outlook, OneNote, Teams, and Word. Additional Qualifications
• Experience with Customer Relationship Management (CRM) systems; Salesforce experience is a plus.
• Building and construction industry knowledge is a plus.
• Spanish language proficiency is a plus.

If you feel this role interests you, feel free to apply or refer someone who would be a good fit. 10273604 Share this job Copied url To save a job sign in or get started To apply for this job email your details to I want more jobs like this in my inbox.

GET JOB ALERTS

Share this job Copied url Link Copied Similar Jobs As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community. Get a complete career fit with Kelly ® . You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career. About Kelly Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year. Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice .