The Customer Account Specialist supports our publisher and academic customer base. Through the use of email, phone and chat, you will utilize strong communication and superior problem-solving skills to quickly and accurately respond to a wide variety of client inquiries from global information professionals & users of CCCs rights and content delivery services. The ideal candidate will possess a passion for writing, an excellent command of the English language, and the ability to distill complex information into clear, concise responses. A successful Customer Account Specialist is curious, self-motivated, thrives in a learning environment and is driven to satisfy customers.

This is a remote position, and the working hours are 10am 7pm CT / 9am 6pm MT / 8am 5pm PT.

Compensation range:

$50,000 - $55,000

Other Compensation:

Performance bonus eligible The actual salary offer to the successful candidate will be based on job-related education, training, licensure, certifications, related experience and other related factors.

What you will be doing:

Ensure quality handling and resolution of calls and emails while meeting established business and productivity objectives Craft well-written, easily understandable responses to complex client inquiries with precision and clarity, showcasing superior writing skillsUse your knowledge of software and systems to assist our customers with technical issuesExtract and synthesize pertinent details from customer communications, discarding extraneous informationThrough empathy, compassion, and understanding deliver exceptional customer service at all times. Provide solutions to better serve the customer and improve the customer experienceMaintain meticulous organization and adhere to established processesCollaborate effectively within a team environmentEmbrace continuous learning to deepen your knowledge of CCC, its customers and products

Requirements:

1-3 years' experience in a customer-facing role or a bachelor's degree in a field that stresses quality communications and writing skillsExceptional writing skills with a strong command of the English language Experience in publishing, licensing or SaaS industries a plusComfortable and proficient at using and supporting various technology applications simultaneouslyStrong problem-solving skills and aptitude for learning new technologiesHighly detail-oriented with the ability to focus on relevant informationSkilled at expressing complicated concepts using simple, clear language, while also exhibiting composure and politenessExperience with Salesforce is a plusA pioneer in voluntarycollective licensing, CCC is a leading information solutions provider to organizations around the world. CCC works to advance copyright, accelerate knowledge, and power innovation. CCC helps organizations harness the power ofdata, AI, and machine learningto drive strategic decision-making, grow their businesses, and gain competitive advantage.

When you join CCC, you become part of a dynamic organization strengthened by our community. We care about our team members and clients. We strive to create advanced technology in a vibrant, innovative culture. CCC provides excellent benefits.

CCC is an Equal Opportunity, Individuals with Disabilities and Protected Veterans Affirmative Action Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and/or mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and/or veteran status, and any other characteristic protected by applicable law.

If you need accommodation for any part of the employment process because of disability, please let a member of our HR Department know the nature of your request.