Between $36k and

$43k

Per Year DOE (Depends on Experience)

Position range in Brazoria County $36k

• $81k Per Year Customer Care and Sales Specialist I
• 77515
  Cable One Inc
• Sparklight
  

Occupation:

Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel

Location:

Angleton, TX

• 77515
  

Job Type:

Regular, Full Time (30 Hours or More), Permanent Employment, Other, see job description Shift

Posted:

09/09/2026

Positions available: 1

Source:

WorkInTexas

Web Site:

WorkInTexas

Onsite /

Remote:

Work onsite all of the time

Updated:

09/12/2026

Expires:

10/09/2026

Job #: 17066902

Job Requirements and Properties

Help for Job Requirements and Properties. Work Onsite

Full Time Education

High School Diploma or Equivalent Experience

12 Month(s) Schedule

Full Time Job Type

Regular Duration

Permanent Employment Public Transit

Available Benefits Help for .

Employment Type:

Permanent, Regular Full-Time Work Schedule:

To be discussed during interview (Remote work options available in select states including TX Position Overview The Customer Care and Sales Specialist I

• Business provides end-to-end customer support, issue resolution, and consultative sales for business-level (B2B) accounts.

This dual support/sales role uncovers customer needs, recommends appropriate products and services, executes upsell and cross-sell opportunities, and coordinates service changes while maintaining high customer satisfaction and performance metrics. Key Duties & Responsibilities B2

B Customer Support & Escalations:

Resolve customer inquiries, billing concerns, and service escalations accurately and efficiently.

Consultative Sales & Account Expansion:

Identify customer business needs through discovery questions; recommend tailored products/services and upsell/cross-sell opportunities.

Service Coordination:

Coordinate service changes, installations, and post-installation support to ensure seamless account transitions.

CRM & System Management:

Maintain precise account records using Salesforce and ACP billing platforms to track, manage, and optimize customer interactions.

Performance & Collaboration:

Partner with cross-functional teams to resolve complex issues while meeting or exceeding targets for revenue generation, conversion rates, customer satisfaction, and resolution times.

Qualifications & Requirements Educational Mandate:

High School Diploma or G.E.D. equivalent.

Experience Required:

1 to 2 years of customer service or call center experience.

Experience supporting business-level (B2B) clients preferred.

Technical & System Skills:

Proficiency with CRM and billing systems, specifically Salesforce and ACP.

Core Competencies & Skills:

Mathematical Skills:

Ability to calculate figures such as discounts, prorations, and percentages.

Language & Communication:

Strong written and oral articulation; ability to draft professional correspondence with accurate grammar.

Problem Solving & Multitasking:

Strong reasoning ability to carry out instructions in written/oral forms and manage standardized situations with multiple variables under high autonomy and accountability.

Background Requirements:

Candidates must pass a drug screen and background check. Due to the nature of the employer's business, company policy requires that candidates with a criminal background will not be considered for employment.