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Customer Delight Representative (Evening Shift)
Career Insights for Call Center Representative
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Scorecard
Based on Illinois data
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What they do
A Call Center Representative answers calls from customers or makes outbound sales calls. Responds to customer inquiries, provides information on products and services, and manages customer complaints. Records customer information and processes orders. May process payments. May use email to follow up on customer inquiries or calls.
$37,319 / year median in Illinois
-4% projected decline
Job Description
Customer Delight Representative (Evening Shift)
Job Info:
Employment Type:
Full-Time, In-Office position (No Remote or Hybrid Option)
Location:
6300 North River Road, Rosemont, IL 60018
Pay:
$18/hour Schedule Training Schedule (first 2 weeks): Monday-Friday, 8:30 AM-5:00 PM Regular Schedule (after training): Tuesday
•Thursday, 11:30 AM-8:00
PM Friday:
10:30 AM
•7:00
PM Saturday:
8:30 AM
•5
PM Key Responsibilities:
As a Customer Delight Representative at Feldco, you'll be engaging directly with customers over the phone. Your role is hands-on and requires clear, concise communication not only with customers but also with various departments within Feldco to rapidly resolve any outstanding issues and provide customers with delight!
Tasks Include:
Answering inbound calls to Feldco 866 number or direct lines, accessing caller needs, and transferring to the appropriate party. Screening calls for upper management. Clear and accurate communication of Feldco products and services. Solving customer issues, resolving service issues, and/or scheduling service appointments. Scheduling strong, consistent sales appointments, and second measure appointments. Confirming appointments, and outbound reminder calls for services and second measure appointments. Answering web lead inquiries (e-mail and outbound phone exchanges with customers). Message taking and communication with managers and product specialists. Ability to use internet maps to help product specialists. The CDR may be assigned additional tasks or projects as needed during peak or off season. The CDR works with all areas of the company to ensure all customers are "delighted" with their sales, service, financing, or other inquiries. Participating in outbound calling campaigns to drive business, including re-engaging past customers, and following up on previous inquiries.
Qualifications:
High school diploma or equivalent required. Organizational skills and outstanding oral and written communication abilities are required. Proficient PC skills (Word, Excel). 35+ WPM. Ability to work in a fast paced and demanding environment. Key skills include, but are not limited to, using a multi-call phone system, data entry and sales skills. Bi-lingual preferred, but not necessary. What Can Feldco Offer You?
Industry Leadership:
#1 in Midwest home improvement solutions
Growth & Stability:
With 50 years in business and still growing
Award-Winning Culture:
12-time Top Workplace winner by the
Chicago Tribune Career Development:
We promote from within and reward performance
Team-Oriented Environment:
Be part of a collaborative culture that values every team member's contribution Benefits Offered to
Feldco Employees:
Benefits include medical, dental, and vision insurance; a 401(k) with employer match; paid time off; paid holidays; and a wide range of voluntary benefits.