Customer Experience Advocate

Customer Experience Advocate Apply Now Applied To save a job sign in or get started

Job ID:

10214055 Posted today Back Durham, NC, US Contact Center High School or equivalent Full Time, Temporary $23.50 Experienced (Non-Manager) Remote Healthcare Services Second Shift (Afternoon) Durham, NC, US $23.50 Experienced (Non-Manager) Full Time, Temporary Healthcare Services Remote Contact Center High School or equivalent Second Shift (Afternoon) Apply Now Applied Job details Customer Experience Advocate Our expertise in Innovative Medicine is informed and inspired by patients. We are searching for the best talent for a Customer Experience Advocate to be in Durham, NC.

Job Summary:

We are seeking a dedicated Customer Experience Advocate for our inbound call team. The ideal candidate should possess a genuine passion for assisting patients and healthcare providers, outstanding communication abilities and a commitment to delivering exceptional customer service. This role requires a solution-oriented approach to managing incoming calls, addressing customer inquiries, resolving issues, and ensuring overall customer satisfaction.

Key Responsibilities:

• Answer inbound calls promptly and professionally while striving for one-call resolution
• Serve as the primary point of contact for inquiries and escalations from in-bound calls
• Support patients, healthcare provider offices and field teams with information collection, benefit verification savings program access, specialty pharmacy triage, and shipment set up.
• Assist customers with inquiries regarding products and services.
• Resolve customer complaints and provide appropriate solutions.
• Accurately document customer interactions in the database.
• Maintain a thorough understanding of product offerings to effectively assist customers.
• Adhere to company policies and procedures while providing high quality service.
• Collaborate with team members to enhance customer experience.
• Meet or exceed performance metrics, including call response time and customer satisfaction scores.
• Provide process feedback and suggest service delivery improvements.
• Ensure customers receive accurate product and service information to make informed decisions.
• Promptly resolve customer complaints and issues, escalating complex problems to management when necessary.

Required Qualifications:

• High school diploma or equivalent
• Minimum of 2 years' experience in healthcare setting with a focus on a customer service role
• Excellent communication and interpersonal skills.
• Strong problem-solving skills and ability to think on your feet.
• Ability to work in multiple systems at one time
• Proficient in using customer service software, databases, and tools.
• Ability to work in a fast-paced environment and handle stress effectively.
• Ability to work shift between 8am - 8pm EST.

Preferred Qualifications:

• Experience reading a phone script 10214055 Share this job Copied url To save a job sign in or get started To apply for this job email your details to I want more jobs like this in my inbox.

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