5 PM on the scheduled on-site day 8:30 AM
5:30 PM or 9 AM
6 PM on remote workdays The scheduled on-site day will rotate based on department coverage and business needs.

This position is the primary contact for Empire Merchants North customers and sales employees regarding customer inquiries and customer orders. Maintain and build customer satisfaction.\n

ESSENTIAL POSITION RESULTS

Receive customer, driver, and sale rep calls by answering phone, email or other communications for, but not limited to, credits, returns and exchanges, researching particulars for pricing and quantity discount disputes, invoice or credit copies, placing new phone or online orders and questions. Cross train to support accounts receivable; receive calls from customers and drivers for but not limited to balances owed EMN, credit terms etc. Document customer requests regarding delivery on Shared Excel Logistics Tracker Research customer inquiries; short shipments, mis picks, delivery time, etc. by communicating with logistics, operations, or inventory departments. Support sales associates' inquiries by answering questions and helping to direct the appropriate dept if needed. Report all customer correspondence and/or issues to Team Lead Provide Reception duties on a shared rotational schedule but not limited to schedule. Duties performed at reception include, but are not limited to scanning of credit, will call and/or delivery invoices. Process/and or assist in credits. Will Call procedure. Ensure that all NY State Liquor Authority credit regulations are adhered to. Communicate and understand the customer's calls by listening with a focus on the customer's needs while maintaining company policies and procedures. Maintaining a positive and friendly attitude by listening and responding to all customer and EMN employees. Maintains a safe and clean working environment by complying with procedures, rules, and, regulations.

SUPERVISORY RESPONSIBILITIES

None

COMPENSATION & BENEFITS

Empire Merchants North offers a competitive compensation package including:

Hourly Rate:

$19 per hour and annual bonus potential Paid Holidays, Health Plan options (medical, dental, disability coverage, life insurance, and other voluntary plans), 401K, PTO, vacation accrual, Flexible Spending Account, and more. The company will evaluate a specific candidate's education, skills, and experience when making an offer.

QUALIFICATIONS

Education, Certifications, and/or licenses: High School Diploma or equivalent required. Two-year degree in Business or related field, or equivalent relevant work experience.

EXPERIENCE

Related call center and accounting experience(preferred)

KNOWLEDGE/SKILLS

Proficient PC skills using MS Office and other basic office equipment. Must be results oriented with strong verbal communication skills. Must be able to multi-task. Can work independently and/or within a team, Attention to detail. Ability to meet deadlines. Empire Merchants North is an equal opportunity employer and, as such, affirms in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, religion, color, national origin, sexual orientation, gender identity, citizenship, sex, age, veteran status, disability, genetic information, or any other protected characteristic. Empire Merchants North will not discriminate against persons because of their disability, including disabled veterans, and will make reasonable accommodations for known physical or mental limitations of qualified employees and applicants with disabilities. 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