Job Title:

Customer Service Representative

•-- Job Summary We are seeking a dedicated and personable Customer Service Representative to join our team at a busy plumbing shop. In this role, you will serve as the primary point of contact for our customers, handling inquiries via phone and email, gathering essential information, and coordinating with technicians to ensure efficient service delivery. This position offers a low-stress environment with opportunities to contribute to the smooth operation of our office and shop. The ideal candidate will possess strong communication skills, technical proficiency, and computer literacy to effectively manage customer interactions and administrative tasks.

•-- Duties Answer incoming calls from new and existing customers, providing courteous and professional assistance. Gather relevant information from customers regarding their plumbing needs or service requests. Input customer data accurately into the CRM system to facilitate efficient job tracking and follow-up. Communicate effectively with technicians regarding job assignments, updates, and scheduling. Respond promptly to customer emails, addressing inquiries or concerns as needed. Perform basic cleaning and organizing tasks around the shop and office to maintain a tidy work environment. Assist with administrative duties such as filing, data entry, and other clerical tasks as required. Support the team in maintaining a low-stress operational environment by managing workload efficiently.

•-- Skills Excellent client communication skills, both verbal and written. Proficiency in phone communication and email correspondence. Strong computer skills including familiarity with productivity software (e.g., MS Office Suite) and CRM systems. Technical proficiency with computers and related hardware/software tools. Ability to quickly learn new software applications relevant to customer management. Computer literacy with the capability to perform basic troubleshooting or technical tasks when necessary. Organizational skills for managing multiple tasks efficiently in a low-stress setting. Ability to work independently as well as part of a team in an office environment.

•-- This position is an excellent opportunity for individuals seeking a stable role that combines customer service with administrative responsibilities in a supportive work environment. We welcome motivated candidates who are eager to contribute to our team's success.

Pay:

$22.00 - $31.00 per hour Expected hours: 40.0 per week

Benefits:

Dental insurance Employee discount Flexible schedule Health insurance Paid time off Referral program Vision insurance

Work Location:

Hybrid remote in Rollinsford, NH 03869