Customer Service Associate Hibdon Tire Plus Harrison, NJ Job Details Full-time $23.81 - $28.68 an hour 3 hours ago Benefits Paid training Health insurance Dental insurance 401(k) Paid time off On-the-job training Work from home Parental leave Vision insurance 401(k) matching Professional development assistance Flexible schedule Qualifications Computer literacy Full Job Description Overview Join our dynamic team as a Customer Service Associate and become the friendly, knowledgeable voice that helps clients navigate their needs with confidence! In this role, you will deliver exceptional customer support by addressing inquiries, solving problems efficiently, and ensuring every interaction leaves a positive impression. Your enthusiasm and organizational skills will drive customer satisfaction and foster lasting relationships. This paid position offers an exciting opportunity to develop your communication expertise while making a meaningful impact in a fast-paced environment. Duties Respond promptly and professionally to customer inquiries via phone, email, or chat, providing clear and accurate information. Assist clients with product or service questions, troubleshooting issues, and resolving complaints with a positive attitude. Conduct outbound calls to follow up on customer requests or gather feedback to improve service quality. Manage data entry tasks accurately, updating customer records and maintaining organized documentation using Microsoft Office tools. Handle cash transactions and process payments securely when required, ensuring proper cash handling procedures are followed. Collaborate with team members to share insights, improve processes, and enhance overall client experiences. Maintain excellent phone etiquette, demonstrating strong communication skills and active listening during every interaction. Skills Multilingual abilities are highly valued to serve diverse customer bases effectively. Proven experience in sales or client services within a call center or customer support environment. Proficiency in Microsoft Office applications (Word, Excel, Outlook) and basic technical skills for troubleshooting common issues. Strong written and verbal communication skills in English; bilingual capabilities are a plus. Exceptional organizational skills with the ability to multitask efficiently in a fast-paced setting. Excellent problem-solving skills to address customer concerns promptly and professionally. Demonstrated ability to handle high call volumes with patience, professionalism, and courtesy. Familiarity with data entry, typing accuracy, and computer skills necessary for maintaining detailed records. Embark on a rewarding journey where your communication talents shine! We're dedicated to supporting your growth while delivering outstanding service that makes every customer feel valued.

Pay:

$23.81 - $28.68 per hour

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Parental leave Professional development assistance Vision insurance Work from home

Work Location:

Hybrid remote in Harrison, NJ 07029