Customer Service Associate

Customer Service Associate 3.8 3.8 out of 5 stars Princeton, NJ 08540 Hybrid work $20

• $24 an hour
• Full-time, Contract Snelling Princeton, NJ 364 reviews $20
• $24 an hour
• Full-time, Contract Exciting New Customer Service Opportunity! Fantastic Team & Leadership! Long Term /Temp to Hire Hybrid/ Remote
• Candidate must reside in New Jersey due to the potential of a Hybrid work schedule change.

The successful candidate will bring a Great Team Spirit, Solid technical skills; Excel, Outlook, SAP A+, Pharmaceutical industry experience A+ and a willingness to learn and grow! Process orders received via phone, email, and fax from customers and sales representatives. Determine inventory availability and plan & coordinate product shipments based on customer priority and urgency. Respond to a wide variety of customer inquiries ranging from simple to complex, including requests for order status information on orders received via phone, email, fax, EDI, or Web. Research, resolve, and track customer issues regarding service failures, disputed invoices, incorrect shipments, etc. Process returns, credits, and debit adjustments Inform sales representatives of important issues affecting their accounts (credit holds, limited product availability, etc.) Coordinate paperwork and workflow associated with customer orders, special requests, and exceptions. Follow established policies and procedures. Maintain knowledge of company products and services offered Communicate effectively using Microsoft Teams Participate on projects and take ownership of special program areas within customer service as assigned. Required to have the ability to work from home remotely. Computer and phone equipment will be provided by the client (excluding internet access)

EDUCATION/EXPERIENCE REQUIRED

High School Diploma or GED required, College degree preferred Excellent communication skills and the ability to interact effectively via telephone & chat formats 2+ years of client service experience in a corporate setting Strong Microsoft Office skills, including Excel, Teams, Outlook, Word. EDI or SAP experience Preferred Excellent attention to detail and a high degree of accuracy and consistency Qualified candidates should submit their resume for immediate consideration

• Hourly Rate commensurate with

Experience Pay:

$20.00

• $24.

00 per hour

Benefits:

Dental insurance Health insurance Vision insurance

Work Location:

Hybrid remote in Princeton, NJ 08540