Customer Service Professional RAE Staffing Madison, WI Job Details Part-time | Full-time $24.80 - $29.87 an hour 3 hours ago Benefits Paid training Paid holidays Health insurance Dental insurance 401(k) Paid time off On-the-job training Parental leave Vision insurance 401(k) matching Opportunities for advancement Flexible schedule Referral program Qualifications Live chat Managing customer accounts Technical support via phone Managing clients in a customer support role Hospitality industry experience Full Job Description The Role We are looking for a Customer Service Professional to join our team. In this role, you will be the primary point of contact for our customers, helping resolve issues, answering questions, and ensuring a smooth, positive experience across chat, email, and phone support. Key Responsibilities Respond to customer inquiries via digital channels and phone with speed and professionalism. Troubleshoot and resolve account, product, or service issues efficiently. Guide customers through platform features, policies, and troubleshooting steps. Document customer feedback and report recurring issues to internal teams. Maintain positive customer relationships and uphold company support standards. Qualifications 1 to 3 years of experience in customer service, retail, hospitality, or a support environment. Strong written and verbal communication skills. Comfortable navigating computers, ticketing software, and web-based tools. Ability to multitask, problem-solve, and stay organized in a fast-paced setting. A reliable, self-motivated approach to work. What We Offer Competitive hourly pay or salary. Comprehensive health, dental, and vision benefits. Paid time off (PTO) and paid holidays. Clear opportunities for career growth and internal advancement. We are an equal opportunity employer and value diversity at our company.

Pay:

$24.80 - $29.87 per hour Expected hours: 25.0 - 40.0 per week

Benefits:

401(k) 401(k) matching Flexible schedule Health insurance On-the-job training Paid time off Parental leave Referral program Vision insurance

Work Location:

Hybrid remote in Madison, WI 53715