Connexion's mission is to provide "best in class" services to job seekers. We strive to achieve excellence in job placement, staffing, and recruiting services, while treating candidates with the professionalism and respect they deserve.

Job Title:

Enrollment Contact Rep As for training, we are typically in the Dedham office for one or two days to establish system accesses, then we transition to remote.

Shift:

M-F 1st

Shift Job Description:

Serve as the front-line contact via phone for parents, students, and other University constituents. Handle phone inquiries for the University Main Line, as well as one other area the Enrollment Management Contact Center (EMCC) supports (Student Financial Services, Admissions, Office of Global Services) with excellent customer service in answering questions and directing callers to the appropriate areas of the University. Responsible for a basic understanding of the major University offices to direct callers appropriately. All temporary staff providing Services hereunder must meet the following criteria: Excellent customer service skills and phone etiquette, a positive outgoing personality, the ability to work in a fast paced, ever-changing environment, and a self-starter attitude. Individuals must be willing to work in a metrics driven position. Must have own form of transportation, as location is in Dedham, MA and training is conducted in-person. Once training period is complete, will transition to remote capacity. Must have customer service experience; strong interpersonal, phone, and communications skills; some experience in working with various databases and office applications such as the Microsoft Office suite; a demonstrated sensitivity to the understanding of the needs and concerns of a diverse population. Prior experience working in a Call Center or higher education and supporting adult learners is ideal. #CNX100

Pay:

$17.86 - $21.43 per hour

Benefits:

Dental insurance Health insurance Work from home

Education:

High school or equivalent (Required)

Experience:

Customer service: 2 years (Required)

MS Office:

2 years (Required)

Work Location:

Hybrid remote in Dedham, MA 02026