A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
Our client, a leading organization in the technology and customer support industry, is seeking a dedicated Customer Service Representative to join their dynamic team. As a Customer Service Representative, you will be an essential part of the customer support department, assisting clients and colleagues alike. The ideal candidate will demonstrate excellent communication skills, problem-solving abilities, and a proactive attitude, which will align successfully within the organization.
Job Title:
Customer Service Representative Location:
Buffalo Grove, IL Pay Range:
$23-$26
Shift:
8am - 5pm, hybrid (Tues and Wed onsite, with remote work options during renovation) What's the Job? Provide exceptional customer service via phone, email, and online chat, ensuring customer inquiries are addressed promptly and professionally. Prioritize and manage daily workload, recognizing urgency and acting accordingly to resolve issues efficiently. Collaborate across various functions within the organization to develop long-term solutions for customer concerns. Manage incoming inquiries through Salesforce mailboxes and queues, delivering timely responses. Execute SAP transactions such as order entry, status updates, returns, credits, debits, and quotes, ensuring accuracy and timeliness. What's Needed? High School diploma or recognized GED equivalent. At least 2 years of practical customer support experience. Strong verbal and written communication skills in English. Proficiency with Microsoft Office applications. Ability to handle customer inquiries professionally and escalate issues when necessary. What's in it for me? Opportunity to work in a collaborative and innovative environment. Engagement with diverse customer segments, including HVAC, Building Automation, and Fire Safety. Potential for career growth and development within a global organization. Flexible hybrid work schedule supporting work-life balance. Participation in comprehensive training programs to enhance your skills. If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
About ManpowerGroup, Parent Company of:
Manpower, Experis and Talent Solutions. Manpower® is a global leader in contingent staffing and permanent resourcing, providing companies with strategic and operational flexibility and creating talent at scale. Our specialized recruiting teams assess and guide talent into meaningful, sustainable employment, while our PowerSuite technology enables deeper insight and smarter matching, helping candidates find opportunities that align with their strengths, experience, and career goals. In this constantly shifting world, our flexible workforce solutions provide companies with the business agility needed to succeed. Manpower is part of the ManpowerGroup® (
NYSE:
MAN) family of brands, which also includes Experis and Talent Solutions. For more information about Manpower, follow us on LinkedIn, Facebook, X and Instagram.
