Customer Service Representative

Customer Service Representative Midvale, UT Job Details Full-time $18 an hour 1 day ago Benefits Paid training Health insurance Dental insurance 401(k) Paid time off On-the-job training Work from home Parental leave Vision insurance 401(k) matching Qualifications Spanish Phone communication Basic math Employee orientation High school diploma or GED Dispatching Customer support specialist experience Staff training Ethernet Order placement Customer issue escalation Customer support Systems & applications support Phone call management Communication skills Entry level Client interaction via phone calls Full Job Description

FULLY REMOTE AFTER IN-OFFICE TRAINING!

Provide customer support to company clients and customers. Create and manage technician dispatches. Create parts orders. Utilize professional level communication skills to assist management in creating a high level of customer satisfaction.

PRIMARY RESPONSIBILITIES

Answer questions via phone on all company supported software applications. Provide support for company products. Utilize In-House tools to appropriately dispatch field technicians. Answer general program questions from motorists. Perform additional tasks for motorists. Provide inbound sales support. Initiate and respond to emails with clear and professional language.

ADDITIONAL RESPONSIBILITIES

Provide on-the-job training to new department staff members. Provide computer orientation to new company staff. Other duties and responsibilities as introduced.

Requirements:

KNOWLEDGE AND SKILL REQUIREMENTS

Basic reading writing and arithmetic skills required. This is normally acquired through a high school diploma or equivalent. Ability to learn and generate knowledge to support new applications and products. Ability to speak Spanish is a plus. Previous Customer Service experience is preferred.

ADDITIONAL REQUIREMENTS

In-home internet with at least 1 ethernet port required.

WORKING CONDITIONS

This is a work from home position with initial in-office training and periodic work in the office. Working conditions are normal for an office environment. Almost all performed work duties can be completed with a provided phone and Computer. Saturday shift is covered on a rotating basis. Pay Transparency In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law"; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.

Job Type:

Full-time Expected hours: 40 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Parental leave Vision insurance Work from home

Work Location:

Hybrid remote in Midvale, UT 84047