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SG
Star Group LP
Customer Service Representative Hybrid Remote
Career Insights for Call Center Representative
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Scorecard
Based on Pennsylvania data
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What they do
A Call Center Representative answers calls from customers or makes outbound sales calls. Responds to customer inquiries, provides information on products and services, and manages customer complaints. Records customer information and processes orders. May process payments. May use email to follow up on customer inquiries or calls.
$38,142 / year median in Pennsylvania
-12% projected decline
Job Description
Customer Service Representative Hybrid Remote Star Group LP Newtown, PA Job Details Full-time 7 hours ago Benefits Paid holidays Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Computer operation Spanish Phone communication Microsoft Office Patience Typing Client interaction via phone calls Full Job Description Work in a Hybrid Role, 3 days a week in office 2 days a week from home - We have immediate openings for Customer Service Representatives , to support our customer base working in this hybrid role. If you enjoy talking to people and helping them, want to grow your career and are passionate about quality Customer Service we have just the opportunity for you!
Job Responsibilities:
Your specific duties in this role will include, but are not limited to:- Assist customers with their inquiries via inbound and outbound calls
- Communicate clear and accurate information
- Customer account updates/maintenance
- Finding resolution for customer problems and issues
- Assisting with customer retention
- Serve as the customer's advocate, working closely with other departments to ensure timely resolution of customer issues
- Escalates more complex issues as needed
- Renew customer contracts; educate customers regarding service options and handle billing issues.
Job Requirements:
Specific qualifications for the role include, but are not limited to:- 1-2 years customer service related experience
- Computer Skills- MS office, typing skills
- Excellent communication and telephone skills
- Ability to multitask
- Ability to work well under pressure.
- Strong troubleshooting abilities
- Work efficiently and effectively both independently and with a team
- Able to manage difficult customer situations and respond promptly to service requests to meet customer needs.
- Strong follow up skills
- Bilingual Spanish is a plus! Home Office Requirements include, but are not limited to:
- Dedicated workspace with consistent power supply for individual use during working hours
- Fast, reliable and secure internet connection that is hard wired to the modem
- Computer and phone equipment will be supplied
Benefits:
We provide a competitive compensation and benefits package, including:- Medical coverage
- Dental coverage
- 401(k)
- Paid Vacation & Holidays We are proud to be an equal opportunity employer, and are committed to a drug and alcohol-free workplace.