Job Responsibilities:

Your specific duties in this role will include, but are not limited to:

Assist customers with their inquiries via inbound and outbound calls
Communicate clear and accurate information
Customer account updates/maintenance
Finding resolution for customer problems and issues
Assisting with customer retention
Serve as the customer's advocate, working closely with other departments to ensure timely resolution of customer issues
Escalates more complex issues as needed
Renew customer contracts; educate customers regarding service options and handle billing issues.

Job Requirements:

Specific qualifications for the role include, but are not limited to:

1-2 years customer service related experience
Computer Skills- MS office, typing skills
Excellent communication and telephone skills
Ability to multitask
Ability to work well under pressure.
Strong troubleshooting abilities
Work efficiently and effectively both independently and with a team
Able to manage difficult customer situations and respond promptly to service requests to meet customer needs.
Strong follow up skills
Bilingual Spanish is a plus! Home Office Requirements include, but are not limited to:
Dedicated workspace with consistent power supply for individual use during working hours
Fast, reliable and secure internet connection that is hard wired to the modem
Computer and phone equipment will be supplied

Benefits:

We provide a competitive compensation and benefits package, including:

Medical coverage
Dental coverage
401(k)
Paid Vacation & Holidays We are proud to be an equal opportunity employer, and are committed to a drug and alcohol-free workplace.

Job Type:

Full-time Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

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