Customer Service Representative, Member Svc Call Center Opening #507800 Rose International - 3.8 Hyattsville, MD Job Details Temporary | Full-time $19.57 an hour 18 hours ago Benefits Health savings account Health insurance Dental insurance Vision insurance 401(k) matching Qualifications Phone communication Customer service Call center experience High school diploma or GED Phone call management

Full Job Description Hiring Organization:

Rose International Position Number:

507800

Industry:

Healthcare Job Title:

Customer Service Representative, Member Svc Call Center Job Location :

Hyattsville, MD, USA, 20785 Work Mode l:

Hybrid Work Model Details:

Fully Remote (Local to Hyattsville, MD)

Shift:

Weekends work is required Ability to work weekends and late evening shifts, up to 9:30 PM EST, based on business need

Employment Type :

Temporary FT/PT :

Full-Time Estimated Duration (In months ): 7 Min Hourly Rate($) : 19.57 Max Hourly Rate($): 19.57

Must Have Skills/Attributes:

Call Center, Customer Service, Multitask Experience Desired:

Customer service or call center experience (2 yrs); Handling high call volumes and member inquiries (1+ yrs); Health insurance (1+ yrs)

Required Minimum Education :

High School Diploma or equivalent

•C2C is not available

•

Job Description Required Education:

High School Diploma or equivalent Required Qualifications / Skills /

Experience:

Minimum 2 years of recent customer service or call center experience Strong communication and documentation skills Comfortable handling high call volumes and member inquiries Ability to work weekends and late evening shifts, up to 9:30 PM EST, based on business need Reliable attendance and ability to follow strict schedule requirements Must be local to Hyattsville, MD 20785 Must have a reliable hard-wired internet connection at home; Wi-Fi is not accepted Must have a quiet, professional workspace suitable for remote work Preferred Qualifications / Skills /

Experience:

Healthcare, insurance, or member services background Experience handling inbound calls, complaints, billing, eligibility, and benefits Prior remote customer service experience Bilingual (Spanish) candidates encouraged to apply

Work Location:

Fully Remote - Candidates must be local to Hyattsville, MD 20785

Parking Information:

Not applicable - Fully remote position

Schedule :

Training:

Monday through Friday, 8:00 AM to 4:30 PM (candidate's own time zone), remote

Nesting:

Remote, schedule to be determined based on business need

Production:

Candidates will be required to work nights and weekends based on business needs, with shifts running as late as 9:30 PM after training is completed

Interview Process:

Second round interviews will be scheduled between October 5 and October 9. Candidates should confirm preferred day and time availability.

Dress Code:

Professional attire appropriate for virtual training and meetings

Overview:

This Customer Service Representative opportunity supports healthcare members and providers in a fully remote call center environment. Candidates should have strong call center or customer service experience, be local to Hyattsville, MD 20785, and be able to commit to a strict attendance policy along with flexible evening and weekend availability. Candidates must have a hard-wired internet connection and a quiet, professional workspace suitable for remote work.

Job Summary:

The Customer Service Representative will handle inbound calls from healthcare members and providers, addressing inquiries related to billing, eligibility, benefits, and general member services. This is a 6-month assignment with the possibility of conversion to a permanent role based on performance, though conversion is not guaranteed. The position is fully remote from the start, but candidates must be local to Hyattsville, MD 20785 and meet all remote work requirements.

Job Responsibilities:

Respond to inbound calls from members and providers regarding billing, eligibility, benefits, and general inquiries Provide accurate and timely information while maintaining strong documentation standards Meet performance expectations for call handling, attendance, and quality Complete all required training and nesting remotely Maintain a hard-wired internet connection and quiet, professional workspace Adapt to scheduled shifts, including evenings and weekends, based on business needs

Industry:

Healthcare / Insurance Call Center #KS1

•Only those lawfully authorized to work in the designated country associated with the position will be considered.

•Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.

•

Benefits:

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here. Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances. If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department. Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by

OCGA 13/10-91.

).

Pay:

$19.57 per hour

Benefits:

401(k) matching Dental insurance Health insurance Health savings account Vision insurance Application Question(s): Are you authorized to work on Rose International's W2 without sponsorship?

Education:

High school or equivalent (Required)

Experience:

customer service: 2 years (Required) Ability to

Commute:

Hyattsville, MD 20785 (Required)

Work Location:

In person