Customer Service Representative Akervall Technologies, Inc Saline, MI Job Details Part-time From $20 an hour 1 day ago Qualifications Email customer support Interpersonal skills Phone communication Networking through cold outreach Account development Business development Phone canvassing Sales management systems proficiency Sports Computer skills Telemarketing Customer information system software Account management Client interaction via phone calls Full Job Description Akervall Technologies Inc. | SISU Mouthguards | SOVA Night Guard Saline, MI (Hybrid) | Part-time (29 hours/week) | Monday-Friday, Eastern business hours | $20.00 per hour

OVERVIEW

Akervall Technologies Inc. is seeking a part-time Customer Service Representative to join our team in Saline, Michigan, just south of Ann Arbor. This is a phone-heavy customer service and inside sales role. A core expectation of the position is making approximately 80 to 100 outbound calls per day , beginning early in the role. These calls will include a mix of warm-lead follow-up, outreach to existing business customers, re-engagement of previous prospects, and cold outreach to potential new accounts. In addition to outbound calling, this position will also provide support to both our direct-to-consumer and business-to-business customers. On a typical day, you may assist a consumer with a product or order question, help a wholesale customer place an order, follow up with a prospect who requested pricing, and introduce SISU Mouthguards or SOVA Night Guard to potential new customers. The ideal candidate is someone who is comfortable spending a large portion of the workday on the phone, can communicate naturally with different types of customers, and is able to balance high outbound activity with responsive customer service and organized follow-up. You will work closely with our Director of Sales and other members of our small team, with customer interactions and sales activity tracked in HubSpot.

RESPONSIBILITIES

Make approximately 80 to 100 outbound calls per day to warm leads, existing accounts, previous prospects, and potential new business customers. Follow up promptly with leads generated through sample requests, marketing campaigns, pricing inquiries, previous conversations, and other inbound activity. Conduct outbound prospecting to potential customers such as sporting goods retailers, martial arts gyms, athletic trainers, orthodontists, dental offices, lacrosse and field hockey programs, pharmacies, and other relevant organizations. Maintain consistent follow-up with contacts through a combination of phone calls, voicemail, and email. Provide responsive and professional customer service to consumers through phone, email, and other customer service channels. Assist consumers with product questions, order status, product guidance, returns, warranty questions, and other routine inquiries. Support existing wholesale and retail customers with order placement, pricing questions, product availability, and general account needs. Prepare quotes and process standard wholesale and retail orders using established company pricing and procedures. Identify larger or more complex sales opportunities, including distributors, retail chains, or multi-location accounts, and coordinate those opportunities with the Director of Sales. Maintain accurate notes, communication history, follow-up tasks, and sales activity in HubSpot. Work collaboratively with sales, marketing, operations, and other team members to provide a strong overall customer experience.

WHAT THE FIRST 90 DAYS LOOK LIKE

The first several weeks will focus on learning our products, customer base, systems, and internal processes while also becoming comfortable with the daily calling expectations of the role. From the beginning, candidates should expect outbound calling to make up a significant portion of each workday, with a target of approximately 80 to 100 calls per day . Training and coaching will be provided on product knowledge, customer conversations, HubSpot, wholesale pricing, order processing, and outreach strategy. As product knowledge and familiarity with our customers increase, the role will involve more independent conversations, follow-up, quoting, order support, and lead management. Performance will be evaluated using a combination of call activity, quality of customer conversations, follow-up, organization, customer service, and sales contribution. A formal check-in with the Director of Sales will take place around the 90-day mark.

WHO DOES WELL HERE

This role may be a good fit for someone who: Is comfortable spending a substantial portion of the workday on the phone. Can consistently manage a high volume of outbound calls without sacrificing professionalism or follow-up. Enjoys talking with customers and is comfortable starting conversations with people they have not spoken with before. Can move easily between sales-oriented conversations and customer service conversations. Understands that outbound calling includes a mix of productive conversations, voicemails, unanswered calls, and contacts who may not be interested. Communicates clearly and naturally by phone and email. Is organized and able to manage a large number of contacts, follow-ups, and customer conversations. Takes initiative and follows through without needing constant supervision. Enjoys working in a small-company environment where responsibilities may occasionally shift based on customer and business needs.

REQUIREMENTS

1+ years of experience in customer service, inside sales, business development, account support, retail, call-center work, or another customer-facing role preferred. Comfortable making approximately 80 to 100 outbound calls per day on a consistent basis . Strong verbal communication skills and a professional phone presence. Comfortable initiating conversations with both warm leads and prospective customers. Strong written communication skills, including the ability to write clear and concise follow-up emails. Ability to learn product information and explain products clearly to both consumers and business customers. Organized and able to manage multiple conversations, leads, and follow-up tasks at the same time. Comfortable using a CRM and consistently documenting customer activity. Able to work a hybrid schedule from Saline, Michigan. Authorized to work in the United States. Able to use a phone and computer for extended periods.

PREFERRED QUALIFICATIONS

Experience using HubSpot or another CRM. Previous inside sales, SDR/BDR, customer service, or account-management experience. Experience in a position involving high-volume outbound calling. Background in sports, whether through playing, coaching, training, or working within the sporting goods industry. Familiarity with consumer products, dental products, healthcare products, or sporting goods. Experience supporting B2B customers such as retailers, teams, small businesses, healthcare providers, or distributors.

COMPENSATION

$20.00 per hour, at 29 hours per week. Overtime in accordance with applicable wage and hour requirements. Company-issued laptop and cell phone. Access to HubSpot and other software required for the position.

WORK LOCATION AND SCHEDULE

This is a hybrid position with regular in-office work at our Saline, Michigan facility and the opportunity to work remotely on designated days. The specific hybrid schedule will be established with the employee's manager. The position is part-time, approximately 29 hours per week, Monday through Friday during standard Eastern Time business hours.

ABOUT AKERVALL TECHNOLOGIES

Akervall Technologies Inc. is a family-founded manufacturer based in Saline, Michigan. We develop, manufacture, package, and distribute innovative oral-care and sports-protection products sold throughout the United States and internationally. We are a small, close-knit team, which gives employees the opportunity to work across multiple areas of the business and have a meaningful impact on our customers and growth. SISU Mouthguards are thin, custom-fit sports mouthguards designed to allow athletes to talk, breathe, and drink more naturally while wearing their mouthguard. SOVA Night Guard is a custom-fit night guard designed for people who grind or clench their teeth and has been evaluated in a University of Michigan clinical study.

HOW TO APPLY

Please submit a résumé along with a short note describing your most relevant customer service, phone, sales, retail, or account-management experience. We are especially interested in candidates who have worked in roles involving frequent phone communication, outbound outreach, or a high volume of customer interactions. Our interview process will typically include an initial phone conversation followed by a more in-depth interview with members of our team. Candidates may also be asked to participate in a short customer-service or sales-related role-play exercise.

EQUAL OPPORTUNITY

Akervall Technologies Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. Reasonable accommodations are available throughout the application and interview process.

Pay:

From $20.00 per hour Expected hours: 29.0 per week

Work Location:

Hybrid remote in Saline, MI 48176