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RH
Robert Half
Customer Service Representative
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Delaware data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$38,643 / year median in Delaware
-16% projected decline
Job Description
We are looking for a Customer Service Representative to join a manufacturing organization in New Castle, Delaware. This Long-term Contract opportunity is ideal for someone who thrives in a fast-paced environment and can manage customer needs with accuracy, professionalism, and urgency. The position supports both sales and service operations, with initial onsite training and the potential for a hybrid schedule after training is completed.
Responsibilities:
- Handle incoming customer inquiries by phone and other communication channels, providing timely and detail-focused support.
- Process customer orders accurately, ensuring all details are entered correctly and followed through to completion.
- Use SAP and Salesforce CRM to manage account information, document interactions, and track service or sales-related activities.
- Support internal sales and service teams by coordinating customer requests, updates, and issue resolution.
- Manage credit and rebill activities with close attention to detail and established procedures.
- Follow up on open items, customer concerns, and order-related questions to maintain a high level of service.
- Organize multiple priorities effectively while meeting deadlines in a busy customer support setting.
- Collaborate with cross-functional teams to resolve problems and maintain smooth day-to-day customer operations.
- At least 3 years of customer service experience, preferably in a manufacturing or product-based environment.
- Hands-on experience working with SAP in a customer support, order processing, or service-related capacity.
- Familiarity with Salesforce CRM for maintaining customer records and tracking interactions.
- Background in supporting sales and service functions, including order entry and issue resolution.
- Experience handling credit and rebill processes with a high degree of accuracy.
- Strong organizational, multitasking, and time management skills.
- Ability to manage inbound customer calls professionally while maintaining attention to detail.