Company Overview Wavelength Electric is an electrical contracting company serving North Carolina's Crystal Coast. We take pride in quality craftsmanship, clear communication, and taking care of our customers from the first phone call through the completion of their project. We're looking for a friendly, dependable person to help keep our office organized and our customers informed. This position offers a base salary plus opportunities to earn additional compensation through sales incentives. Job Overview Our Receptionist / Customer Service Representative will serve as the primary point of contact for customers by phone, email, and text. You'll schedule estimates and service appointments, follow up with potential customers, handle billing, and provide administrative support to our team. The ideal candidate has previous sales experience, strong customer service skills, and the ability to manage multiple tasks while following through on the details. Responsibilities Answer and field incoming calls with friendly, professional phone etiquette. Gather customer information and project details to schedule estimates and service appointments. Explain our services and scheduling process, directing technical questions to the appropriate team member. Make outbound calls to follow up on inquiries and estimates, answer general questions, and help turn estimates into booked jobs. Confirm appointments and communicate scheduling changes to customers and field staff. Prepare and send invoices, process payments, and follow up on outstanding balances. Maintain accurate customer records, job notes, and documents in Housecall Pro. Monitor customer emails and text messages and respond promptly. Assist with permit paperwork, inspection scheduling, and job documentation. Follow up after completed jobs and request customer reviews. Address customer concerns professionally and refer issues to management when needed. Provide daily administrative support to the owners and field team. Requirements Previous sales experience is required, including confidence following up with customers and asking for the booking. Strong verbal and written communication skills. Excellent organization, attention to detail, and follow-through. Comfortable using computers, email, and customer management software. Ability to manage a busy phone and schedule while providing attentive customer service. Ability to work independently and communicate consistently during remote work. Reliable internet connection and a quiet workspace for remote work. Availability to work in person as required; this position is partially remote. Customer service, receptionist, or administrative experience is preferred. Experience in electrical, construction, or another home service business is a plus. Housecall Pro and QuickBooks experience is helpful.

Compensation Proposed hourly compensation:

$15 - $25 depending on experience Additional sales incentives for qualifying booked estimates that convert into paid jobs. Incentive eligibility and payment terms will be explained during the hiring process. Work Location Hybrid — a combination of in-office and remote work.

Pay:

$15.00 - $25.00 per hour Expected hours: 40.0 per week Application Question(s): Are you able to work in person at our office as needed? Do you have reliable high-speed internet and a quiet workspace for remote work? Looking forward 3 years, what does your career look like? What kind of boss or work environment brings out your best work? What AI platforms have you used before? Are you comfortable using AI on a daily basis?

Work Location:

Hybrid remote in Swansboro, NC 28584