Customer Service Representative

Description We are looking for a Customer Service Representative to support claimants with questions related to unclaimed property in Wilmington, Delaware. This fully remote opportunity is a Long-term Contract position, starting as a 3-6 month assignment with the possibility of extension or conversion based on business needs. The ideal candidate will bring strong call center experience, excellent attention to detail, and the ability to guide customers through claim-related processes with professionalism and care.

Responsibilities:

• Respond to a high volume of incoming calls from individuals seeking assistance with unclaimed property claims.
• Provide clear updates on claim progress and explain what documents are needed to move requests forward.
• Guide customers through submitting claims and using the online portal effectively.
• Research existing records and establish new claims within the internal claims management system.
• Enter and validate information accurately while following client procedures and quality standards.
• Review submitted materials to assess claim details and help determine appropriate ownership outcomes.
• Record thorough notes from each customer interaction and maintain complete case documentation.
• Recognize inconsistencies, recurring issues, or unusual patterns and communicate findings to leadership.
• Escalate sensitive or complex situations when additional review or resolution is required.
• Assist with administrative support work and special assignments as business demands change. Requirements
• At least 6 months of experience in a high-volume inbound call center setting.
• Previous claims-related experience in a customer service or support environment.
• Strong ability to manage inbound customer interactions with patience, clear communication, and consistency.
• Experience with data entry and maintaining accurate records in a database or case management system.
• Comfortable following detailed written procedures while making sound decisions within established guidelines.
• Ability to analyze documentation and identify missing information or discrepancies.
• Proficiency in core customer service skills, including handling inbound calls and supporting order or case entry processes.
• Minimum of 2 years of overall work experience.

TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .