Customer Service Representative

Customer Service Representative C. H. Hanson Naperville, IL Job Details Full-time $50,000

• $55,000 a year 1 day ago Benefits Health insurance Dental insurance 401(k) Tuition reimbursement Paid time off Employee assistance program Vision insurance 401(k) matching Flexible schedule Life insurance Qualifications Teamwork Math Problem-solving Order entry Time management Full Job Description Customer Service Representative

DEPARTMENT

CUSTOMER

SERVICE REPORTS TO

CSR MANAGER Delivers exceptional customer service by providing accurate product and service information for industrial and retail brands (e.g., Palmgren, Superior Tool, C.H. Hanson). Responds to inbound queue calls, assists customers in identifying effective solutions, and provides timely updates on product availability and shipment status. Duties and Responsibilities

• Communicating with customers through various channels
• phone, email, website chat function and mobile phone text line
• Maintaining a positive, empathetic, and professional attitude toward customers at all times
• Enter and maintain all customer orders received daily
• Process outgoing EDI documents
• Purchase Order Acknowledgment, ASN and Invoice
• Authorizes RGA's and credits as needed
• Quotes products and services
• Supports sales teams as needed
• Grow house accounts
• i.e. informing customers of additional or new product and cross sell out of stock items
• Determining the quickest, most effective ways to answer a customer's questions
• Troubleshooting common issues with a product
• Responding to reviews on our customer's websites
• Keeps records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as the action taken
• take ownership/accountability of your interactions/transactions
• Resolves product or customer problems by clarifying the customer's complaint, determining the cause of the problem, selecting, and explaining the best solution to solve the problem to delight the customer (should have the ability to relay information accurately if more assistance internally is required to solve customer related issues) and following up to ensure resolution.
• Contributes to team effort by accomplishing related tasks
• actively promote cohesion and teamwork with other members of the company
• Regular predictable attendance
• Demonstrates adaptability and openness to adopting new technologies, including AI-driven tools and digital communication platforms, as the company evolves.
• Other duties as assigned

Desired Qualifications:

• 3 to 5 years of customer service experience (with industrial background preferred but not required)
• EDI processing experience preferred
• Quality focused
• Problem solving skills
• Time Management
• Documentation and computer skills
• Listening skills
• attentiveness/patience
• Phone skills
• Ability to resolve conflict
• Multi-tasker
• Math skills
• understand and convert fractional dimensions, millimeters, inches and decimals
• Microsoft Excel Work Schedule & Compensation
• Monday-Friday, hybrid schedule (combination of on-site and remote work)
• Standard business hours 8 am-5 pm; flexibility may be required based on business needs
• Salary range: $50,000
• 55,000 annually, based on experience and qualifications

CORE VALUES

Get it Done

• We approach work with a 'can-do' attitude. We will do what it takes to overcome obstacles and get the job done. We are a team and willing to lend a hand wherever needed. Get it Right
• We strive for excellence in everything we do. We practice continuous improvement so we can get better. When we make a mistake, we own it and make it right. Give Back
• We search for ways to help and serve others from the people we work with to those in our community. We encourage employees to volunteer their time in community serving events. Give Grace
• People are valuable and worthy of dignity and respect.

We are compassionate and forgive when someone falls short of what we were expecting. MISSION Tools for Generations to

God's Glory VISION Building Great Community Pay:

$50,000.00

• $55,000.

00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible schedule Health insurance Life insurance Paid time off Tuition reimbursement Vision insurance

Work Location:

Hybrid remote in Naperville, IL 60563