Job Title:

Customer Service Rep Location:

Warwick, RI (Remote After Training)

Duration:

6+ Month Contract Overview As a Customer Service Representative, you'll guide callers through policy details, payments, and account status with clarity, accuracy, and professionalism. You'll handle sensitive financial information with discretion, multitask across multiple systems during live calls, and play a key part in delivering a high-quality customer experience—while supporting a team that values reliability, continuous improvement, and curiosity about responsible AI enhancements. Required Skills High school diploma or equivalent 2-3+ years of customer service experience (financial services strongly preferred) 1-3+ years of experience using Windows-based systems and tools (e.g., MS Office Suite) Ability to explain complex information in a clear, customer-friendly way Strong attention to detail and a commitment to accuracy Professional handling of confidential/sensitive information Comfortable multitasking across multiple systems during live customer interactions Strong reliability, including consistent attendance and schedule adherence Nice to Have Skills Experience supporting customers with annuities, pensions, or claims processes Comfort learning new technologies and openness to workflow improvements supported by Artificial Intelligence Preferred Education and Experience Associate or bachelor's degree preferred Financial services customer service experience strongly preferred Other Requirements Training (On-Site): Five-week instructor-led training program plus a two-week nesting period; attendance at all training sessions is mandatory

Post-Training Work Arrangement:

After successful completion of quality certification/assessment, work will be from your home office

On-Site Requirement:

Must work from the Warwick office at least one day per month

Home Office Requirements:

Quiet, secure workspace free of distractions High-speed internet with an ethernet connection to the router ( hot spots not allowed ) If system issues occur at home, you may be required to report to the Warwick office until resolved

Scheduling:

Must be available Monday-Friday between 8:00 AM-9:00 PM ; schedules vary based on business needs and require flexibility (post-training schedules are selected through a performance-based ranking and bidding process) If you're ready to deliver confident, accurate support that makes a real difference for customers, apply today and take the next step in your customer service career. Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support. Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status #

FA Pay:

$18.00 - $20.00 per hour Expected hours: 40.0 per week

Work Location:

Remote