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Unity Printing Company, Inc.

Customer Service Representative/Order Entry Specialist

Entry-Level JobVerifiedNo experience needed

Career Insights for Customer Service Representative (General)

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Based on Pennsylvania data

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$38,927 / year median in Pennsylvania

-23% projected decline

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Job Description

Job Summary Great opportunity to integrate into strong team-based and family-owned business. No experience necessary, but must be detailed oriented; candidate will enter training program upon hire.
Candidate will:
Acknowledge and appropriately greet and assist every customer in a timely manner. Process customer orders in a courteous, efficient and timely manner. Organize workflow to meet customer deadlines. Effectively present and discuss the products and services of the company, soliciting only those desired products/services provided by the company and its vendors to current and prospective customers in a way that conveys an image of quality, integrity and superior understanding and delivery of customer needs. Manage telephone calls professionally and efficiently. Attend to customer requests immediately. Support the efforts of the Outside Sales Representatives and promote the image of the company as a leader in printing, copying, graphic services, screen printing, embroidery, signs, trophies, plaques, and awards. Support customer sales through service, education, and effective problem solving. Involve appropriate team members as needed. Support strategic sales plan and marketing strategies outlined by the sales team, and facilitate joint marketing calls where applicable. Perform order entry on a daily basis. Proof read all work done internally and externally. Occasional lifting of up to 50 lbs.
Fast-paced environment:
subject to numerous schedule and priority changes and short notice activity. Good people skills a must. Qualifications and Skills No experience necessary, but must be detail oriented; candidate will enter training program upon hire. Hours M-F 8:00am-4:30pm, with a half hour lunch Benefits Health insurance Vision insurance Dental insurance 401(k) with company match Paid time off Bonus programs
Incentive Plan Job Type:
Full-time Application Questions You have requested that Indeed ask candidates the following questions: What is the highest level of education you have completed? Are you willing to undergo a background check, in accordance with local law/regulations?
Job Type:
Full-time Pay:
$15.00 - $20.00 per hour
Benefits:
Flexible schedule Work from home
Work Location:
In person