We are looking for a Customer Service Representative to support a manufacturing-related customer service program serving pharmacy staff from a remote setting in Youngstown, Ohio. This Long-term Contract opportunity is ideal for someone who communicates clearly, stays organized in a fast-paced call environment, and can deliver accurate support with a high level of care. The person in this role will manage inbound inquiries, confirm prescription coupon details, and maintain consistent service quality while following established procedures.

Responsibilities:

• Respond to incoming calls from pharmacists and pharmacy technicians with a detail-oriented and service-focused approach.
• Confirm prescription coupon information carefully, ensuring each interaction is handled with speed and accuracy.
• Record call details thoroughly and update required documentation in line with procedures.
• Deliver courteous assistance on every interaction while helping resolve routine questions efficiently.
• Meet daily performance expectations for productivity, quality, and adherence in a remote work environment.
• Manage a steady volume of inbound inquiries while maintaining attention to detail throughout each call.
• Follow assigned work schedules for 8-hour shifts Monday through Friday based on business needs.
• Work independently from a remote setting while remaining dependable and consistent throughout the contract period.