Dispatcher/Customer Service Representative This position supports The Appliance Guys of St. Louis in our main headquarters in Eureka MO. The successful candidate will answer customer inquiries (both internal and external), schedule service appointments, and assist Customer Care management as needed. We are looking for someone who can work with others to deliver outstanding customer service and make meaningful contributions for continuous improvement.

Responsibilities and Duties:

Enter and update customer information in company database Import assignments into scheduling software When needed answer incoming customer inquiries from all lines of business communication and make outbound calls. Work to improve systems and processes to make the main office more effective and efficient Handle and resolve customer complaints Provide friendly, knowledgeable, and prompt support for internal and external customers Coordinates the efforts of the service teams.

Qualifications:

Excellent communication skills via telephone, email and in person Ability to prioritize competing responsibilities according to urgency and importance Attention to detail Desire to work as part of a team and provide back-up when required for team members. Preferred previous customer service experience Benefits package including medical, dental, vision, 401(k) with a company match, and paid time off.

Job Type:

Full-time Pay:

$18.00 - $20.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Vision insurance Work from home

Shift:

Day shift Ability to

Commute:

Eureka, MO 63025 (Preferred)

Work Location:

In person